Urmston Manor rated Inadequate by the Care Quality Commission

The Care Quality Commission (CQC) has told Urmston Manor home, Trafford that they must make improvements to protect the safety and welfare of people they care for. Urmston Manor is a residential care home registered to provide care to up to 24 older people, including people who may be living with dementia.

CQC carried out its most recent inspection in June. Inspectors found that for safety and well-led the home was inadequate and for caring, effectiveness and responsiveness they required improvement.

Read the full inspection report.

Some of the findings from the latest inspection included:

At this latest inspection inspectors found that although there had been improvements to some aspects of the service, they identified ongoing concerns and continued breaches of the regulations. Breaches of five regulations in relation to safe care and treatment, person centred care, good governance, recruitment, training and premises and equipment were found

During the inspection, inspectors found additional issues affecting the safety of the environment. The provider did not have a risk assessment in relation to legionella, and was not undertaking routine checks to help control the risks of legionella.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

“I expect providers should use our inspection reports to help address their problems and rectify them as a matter of urgency. The service did not have adequate oversight of the service and had failed to ensure timely action was taken in relation to serious concerns identified in a fire risk assessment. I find this worrying.

“The home did not employ an activities co-ordinator, and there was no dedicated time provided to staff to support activities. There was a mixed response from people when we asked them if they had enough to keep them occupied - the manager told us they recognised the provision of activities was an area that required further attention.

“We saw that staff kept accurate records of the medicines they administered. However, we found known concerns in relation to people's medicines were not always acted upon promptly. For example, one person had run out of an evening dose of pain relief due to a change in their prescription, and had not received their prescribed evening dose for a period of five days. This is not acceptable.

“People are entitled to services which provide safe, effective, compassionate and high quality care, consequently this service has been placed in special measures. We are currently considering our options in relation to and if not enough improvement is made, we will take action in line with our enforcement policy to begin the process of preventing the provider from operating this service.”