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Urmston Manor rated Inadequate by the Care Quality Commission

1 September 2017
Urmston Manor RH
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The Care Quality Commission (CQC) has told Urmston Manor home, Trafford that they must make improvements to protect the safety and welfare of people they care for. Urmston Manor is a residential care home registered to provide care to up to 24 older people, including people who may be living with dementia.

CQC carried out its most recent inspection in June. Inspectors found that for safety and well-led the home was inadequate and for caring, effectiveness and responsiveness they required improvement.

Read the full inspection report.

Some of the findings from the latest inspection included:

At this latest inspection inspectors found that although there had been improvements to some aspects of the service, they identified ongoing concerns and continued breaches of the regulations. Breaches of five regulations in relation to safe care and treatment, person centred care, good governance, recruitment, training and premises and equipment were found

During the inspection, inspectors found additional issues affecting the safety of the environment. The provider did not have a risk assessment in relation to legionella, and was not undertaking routine checks to help control the risks of legionella.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

“I expect providers should use our inspection reports to help address their problems and rectify them as a matter of urgency. The service did not have adequate oversight of the service and had failed to ensure timely action was taken in relation to serious concerns identified in a fire risk assessment. I find this worrying.

“The home did not employ an activities co-ordinator, and there was no dedicated time provided to staff to support activities. There was a mixed response from people when we asked them if they had enough to keep them occupied - the manager told us they recognised the provision of activities was an area that required further attention.

“We saw that staff kept accurate records of the medicines they administered. However, we found known concerns in relation to people's medicines were not always acted upon promptly. For example, one person had run out of an evening dose of pain relief due to a change in their prescription, and had not received their prescribed evening dose for a period of five days. This is not acceptable.

“People are entitled to services which provide safe, effective, compassionate and high quality care, consequently this service has been placed in special measures. We are currently considering our options in relation to and if not enough improvement is made, we will take action in line with our enforcement policy to begin the process of preventing the provider from operating this service.”

Last updated:
01 September 2017

Notes to editors


Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. Further information on the display of CQC ratings.


For further information please contact CQC Regional Communications Manager David Fryer on 07754 438750.


Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.