The Care Quality Commission has found the quality of care provided by Dr Rahman & Staples, Hebburn, Tyne and Wear to be Outstanding following an inspection carried out in September 2016.
Inspectors rated the practice as Outstanding for caring, well-led and responsiveness, and Good for safety and effectiveness. A full report of the inspection has been published.
Under CQC’s programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. They commented positively about the clinical staff at the practice, words used include very good, caring and excellent and understanding.
Most patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
CQC’s Deputy Chief Inspector of General Practice in the North, Alison Holbourn says:
“This is an excellent practice that clearly places patients at the centre of everything they do. The practice had good facilities and was well equipped to treat patients and meet their needs. Outcomes were above average for the locality.
The satisfaction ratings for the practice were excellent. Results for the National GP Survey, published in July 2016, were above local and national averages for consultations with clinical staff. Of those who responded 100% said they had confidence and trust in both the last GP, and nurse, they saw or spoke to. We also saw that, for those who responded, 86% would recommend this surgery to someone new to the area.
The practice had participated in a pilot project to help reduce social isolation in older patients. It was led by the practice, but closely involved a national charity for older people. A nurse or GP saw each patient, care plans were put in place if needed and medications were reviewed, with new medications available on the day. The practice arranged for support services for older people to attend the sessions so that non-clinical issues could also be addressed.
The practice worked to reduce unplanned hospital admissions for patients over the age of 75 in that it offered proactive, personalised care to meet the needs of the older people in their population. All patients over the age of 75 had a named GP and patients over the age of 75 were offered an annual health check.
“This is, very clearly, a surgery that is delivering excellent care on behalf of its patients. All the comment cards we examined were overwhelmingly positive, the work that Dr Rahman & Staples is doing with its patient groups is clearly paying off which is why we have found this practice to be Outstanding.”
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This is, very clearly, a surgery that is delivering excellent care on behalf of its patients.
Alison Holbourn, Deputy Chief Inspector of General Practice in the North