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Surrey Hospice rated Outstanding by the Care Quality Commission

10 November 2016
Princess Alice Hospice
  • Media,
  • Hospices

The Care Quality Commission (CQC) has found the quality of care provided by Princess Alice Hospice in Esher, Surrey to be Outstanding following an inspection in September 2016.

Princess Alice Hospice is the first hospice to be rated by CQC as Outstanding in all five domains; safe, effective, caring, responsive to people's needs and well-led.

Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said:

“Princess Alice Hospice provided exceptional person-centred care for people at the end of their lives. In particular, the hospice staff were passionate about providing care that was tailored to the needs and sensitivities of the people and families they supported.

“This high-quality care was further demonstrated by the hospice’s accredited training centre that offered training to not only their staff, but other health and social care professionals. This training made sure that people were able to spend their last days closer to home with staff who understood their end of life wishes.

“We were pleased to see how the management promoted a culture of openness and excellence. They listened to people, carers and staff and actively sought their views to continuously improve. The hospice pro-actively worked in partnership with local and national organisations to develop local services in the community and endeavoured to improve practice’s wider adult social care sector.

“We were also delighted to hear how people and relatives were full of praise for the kind and compassionate staff and how staff confidently demonstrated their care, support and expert knowledge of people’s complex health needs. The team should be extremely proud of the work they do. I congratulate the staff at Princess Alice Hospice for achieving our highest rating in all 5 domains.”


For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574 or, for media enquiries, call the press office on 020 7448 9401 during office hours.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.