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Surrey GP placed into special measures

12 October 2016
The Health Centre
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission has placed a Surrey GP into special measures.

The quality of care at The Health Centre has been found to be Inadequate for being safe and well-led, while it was rated Requires Improvement for being effective and caring and Good for being responsive to people’s needs. The practice has been given an overall rating of Inadequate.

The Health Centre, also known as Runnymede Medical Practice in Englefield Green, Egham was inspected in August 2016. A full report on this inspection, which details inspectors’ findings and highlights the areas where improvements must be made has been published.

Ruth Rankine, CQC Deputy Chief Inspector of General Practice in the South said:

“People who are registered with The Health Centre should be able to rely on getting high-quality care which everyone is entitled to receive from their GP.

"During our inspection, we saw patients were treated in a caring manner with dignity, and respect.

“However, we also found it concerning that care and treatment were not always delivered in line with best practice and the service lacked a consistent and effective leadership.

“It is because of these and other areas of concern that we are placing the practice into special measures - so opening the way for the practice to receive support from NHS England among others.

“We will continue to monitor this practice and we will inspect again in six months to check whether improvements have been made. I am hopeful that the practice will do what is required for the sake of its patients, but if we find that the service remains inadequate, we will consider taking further action.

  • The practice did not have adequate systems in place to provide safe care and treatment, including effective care plans for those experiencing poor mental health, vaccines, and health screening.
  • Poor processes meant safe and effective care was not being delivered. Risks included infection control processes, management of legionella and the management of blank prescriptions forms.
  • The provider did not provide effective leadership and support to the nursing team.
  • The provider had not ensured that regular registration checks with the Nursing and Midwifery Council had been made or renewed.


For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574 or, for media enquiries, call the press office on 020 7448 9401 during office hours.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.(Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.