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Surrey care service rated Outstanding by the Care Quality Commission

Published:
6 November 2017
Service:
Home Counties Carers
Categories:
  • Media,
  • Care in your home and supported living

Home Counties Carers in Leatherhead, Surrey has been rated Outstanding by the Care Quality Commission following an inspection in July 2017.

Inspectors rated the service Outstanding in the areas of effective, caring and well-led, with Good ratings for being safe and responsive to people’s needs. The overall rating was Outstanding.

Home Counties Carers is a domiciliary care agency which provides live-in support such as companionship and personal care to people within their own homes. There were 41 people using the service at the time of the inspection

Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said;

“Home Counties Carers provides a service where staff have clearly demonstrated their commitment to providing high quality person centred care."

“People told us how staff often went above and beyond when undertaking care duties to ensure that their support needs were met and worked hard to increase their confidence to reduce isolation and allow them to live more independently."

“Inspectors found that people’s nutritional needs were taken into account by staff who were highly trained in how to produce nutritious and appetising food to ensure people living with dementia ate well and reduced the possibility of malnutrition."

“It is clear from the quality of care provided to those using this service that the staff and management are committed to person centred care and are constantly exceeding the expectations of the people that use the service. I would like to congratulate them on their work in this area and their achievement in receiving an Outstanding rating overall.”

The full inspection report can be found on our website.

Ends

For further information please contact CQC Regional Engagement Officer Lara Orija on 07789 875 306. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
06 November 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.