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Surrey care service rated Outstanding by the Care Quality Commission

25 September 2017
Independence Homes Domiciliary Care Agency
  • Media,
  • Care in your home and supported living

Independence Homes Domiciliary Care Agency in Caterham, Surrey has been rated Outstanding by the Care Quality Commission following an inspection in June.

Inspectors rated the service Outstanding in the areas of effective and well-led, with Good ratings for being safe, caring and responsive to people’s needs. The overall rating was Outstanding.

Independence Homes Domiciliary Care Agency (Independence Homes) provides personal care support to people living with epilepsy and other neurological conditions and also to individuals with physical or learning disabilities or mental health needs across seven locations. There were 57 people using the service at the time of the inspection.

Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said;

“Independence Homes provides a bespoke service to a high standard and people living with neurological conditions continue to benefit from the provision of services by highly trained staff who have an excellent understanding of the needs of those they are caring for."

“People described how they felt safe with staff and able to manage their epilepsy with one person telling us “Living here has pretty much saved my life” and another saying “I feel safe here. Staff can tell if I’m having a good day or a bad day and I get the right support”

“All staff have been trained to provide effective support to people in their care and told inspectors this made them feel confident in conducting their duties. One member of staff told us “I’ve learnt so much here. It’s really broadened my knowledge and experience. I believe I can deal with epilepsy anywhere now”

“It is clear that the specialised training in the care of neurological conditions provided to staff is one of many factors that has contributed to the high quality of care this service gives to its users. I would like to congratulate all the staff for the work that they do in providing an Outstanding service to the people in their care”

The full inspection report can be found on our website.


For further information please contact CQC Regional Engagement Officer Lara Orija on 07789 875 306. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
25 September 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.