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Surrey care at home service rated Outstanding by the Care Quality Commission

29 March 2017
Home Instead Senior Care
  • Care in your home and supported living

The Care Quality Commission (CQC) has found the quality of care provided by, Home Instead Senior Care, Egham in Surrey, to be Outstanding following an inspection in December 2016.

Inspectors rated Home Instead Senior Care as Outstanding for being caring and responsive to people’s needs while rating it Good for being well-led, safe and effective.

Debbie Ivanova, CQC's Deputy Chief Inspector for Adult Social Care (South), said:

“We were really impressed by the outstanding level of care and support people living in their own homes received from Home Instead Senior Care."

“We were delighted to see care that was exceptionally person-centred where people’s lives and well-being were enriched by passionate and caring staff who encouraged and supported people to remain independent."

“People benefited from an organised service with excellent leadership. The service had a clear vision for providing high quality care where people were at the heart of the service, and this was clearly demonstrated through every aspect of the care provided."

“The team should be extremely proud of the work they do. I congratulate the staff at Home Instead Senior Care for achieving our highest rating.”

Andrea Sutcliffe, CQC’s Chief Inspector of Adult Social Care, said:

“I am tremendously pleased to be able to congratulate Home Instead on their 14th Outstanding rating."

“I can confidently say that there is something very special about them and I know how committed they are about making a difference for the people they support."

“Home Instead is a great example of how excellent care can be achieved by care services – which is what we all want to see.”

The full inspection report can be found on our website


For further information, please contact John Scott, Regional Engagement Manager on 077898 75809.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.