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Surrey care home rated Outstanding by the Care Quality Commission

21 October 2016
Ormesby House
  • Media,
  • Care in your home and supported living

The Care Quality Commission (CQC) has found the quality of care provided by Ormesby House in Oxted, Surrey to be Outstanding following an inspection in August 2016.

Inspectors rated Ormesby House, a care at home service for adults with a learning disability or autism spectrum needs, as Outstanding for being responsive to people’s needs and well-led, and Good for being safe, effective and caring.

Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said:

“Ormesby House, care at home service delivered outstanding person centred care that was tailored to individual’s needs and staff were committed to enabling people to live as full a life as possible.

“We were struck by how the service strived to meet people’s needs, preferences and aspirations through high-quality care and by supporting people to remain as independent as possible. 

“Ormesby House has demonstrated that care can always be provided in a way that values and respects each person. The exceptional management team and the dedicated and committed staff demonstrated how they empowered people to make choices about their care and their lives.

“The values of the service were instilled and embedded in practice by management and staff. The team were skilled, thoughtful and kind and should be extremely proud of the work they do. I congratulate the staff Ormesby House for achieving our highest rating.”

Inspectors found people’s support plans were person centred and included details about their emotional and communication support plans, likes and dislikes, social backgrounds and key relationships.

People were supported to develop their independent living skills based on their capabilities, and staff worked with professionals to promote people’s well-being.

People were happy with the range of activities at the service. Each person had an individual activity programme based on their interests and people were supported in continuing their hobbies or to start new ones.

The service respected and supported peoples relationships, cultural and spiritual needs and used innovative ways to maintain this. Culturally themed weeks were set up to celebrate people’s differences, and the menu in the home included cultural choices that met peoples’ needs.

Staff were always available to support people using the service whether at home or in the wider community and had the skills and experience to ensure people enjoyed a good quality of life


For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574 or, for media enquiries, call the press office on 020 7448 9401 during office hours.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Providers must display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.