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Surrey care at home rated Outstanding by the Care Quality Commission

20 February 2017
Welmede Housing Association
  • Media

The Care Quality Commission (CQC) has found the quality of care provided by Welmede Housing Association in Chertsey, Surrey, to be Outstanding following an inspection in January 2016.

Inspectors rated Welmede Housing Association Outstanding in all five domains, safe, effective, caring, responsive to people’s needs and well-led.

Debbie Ivanova, Deputy Chief Inspector for Adult Social Care (South), said:

“We were really impressed by the remarkable level of care and support people received by Welmede Housing Association while living in their own homes.

“We were delighted to see how the service excelled in every aspect of care. The provider was passionate and innovative in making sure people were safe while maintaining their independence. This helped people to lead meaningful and fulfilling lives.

“It was encouraging to see how well staff knew people’s needs and were able to make people feel happy and comfortable, providing a supportive and caring atmosphere.

“People benefitted from a service that had a strong, visible, person-centred culture where they were encouraged to express their views and be involved in decisions about their care. Personalised care records reflected people’s care and support needs and included likes, interests and background.

“People’s well-being was enhanced through maintaining links with the local community as well as being supported by staff to participate in activities, hobbies and work placements. People were also supported to maintain and develop relationships that were important to them.

“The team should be extremely proud of the work they do. I congratulate the staff at Welmede Housing Association for achieving our highest rating.”

The full inspection report can be found on this website.


For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574 or, for media enquiries, call the press office on 020 7448 9401 during office hours.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.