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Suffolk care service is rated Outstanding by the Care Quality Commission

11 October 2016
Levington Court
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The Care Quality Commission has found the quality of care provided by Levington Court, in Lowestoft, Suffolk, to be Outstanding overall following an inspection carried out in May.

Levington Court is a scheme that provides personal care to people living in their own flats and to people living in the local community. When CQC inspected there were 62 people using the service.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care.

Under CQC’s new programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Levington Court was rated Outstanding overall, Outstanding for being effective, responsive and well-led and Good for being caring and safe.

Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region said:

“Our inspection team were impressed by the level of care and support observed at Levington Court.

“We found that the manager provided exceptionally strong, clear leadership and ensured the service had a person centred culture. There was a clear commitment to put people at the heart of the service by working in partnership with health and social care professionals.

“People, their relatives and care professionals were enthused about the skilled and motivated staff and ongoing recruitment ensured there were enough staff to provide a flexible service, geared to meet the preferences and needs of people.

“Care was seen to be responsive to people’s physical and mental health needs, their rights, wishes and preferences and those receiving care, and their representatives, participated in the planning of their care. Care plans provided detailed information about those using the service which ensured people were supported as individuals and encouraged to maintain their independence in ways that were important to them.

“There was an excellent rapport between care workers and people in their care and staff expressed a genuine interest in people, especially those living with dementia. Inspectors found people were protected from the risk of harm, as those working for the service had undertaken training to recognise, respond and report safeguarding concerns.

“The registered manager had good oversight of the service and was committed to gaining feedback from people, whether positive or negative, and people also told us they felt safe and trusted the care workers who came into their home.

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”

Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.    

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”

Last updated:
29 May 2017

Notes to editors

For further information, please contact Helen Gildersleeve on 0191 233 3379. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.


Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.