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Stoke GP practice is rated as Outstanding by the Care Quality Commission
The Care Quality Commission has found the quality of care provided by Drs Rees and Lefroy at the Stoke Health Centre in Honeywall, Stoke-on Trent, to be Outstanding following an inspection in January.
Inspectors found the practice was providing a safe, effective, caring, responsive and well-led service that meets the needs of the population it serves.
Under CQC’s new programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.
The report on Drs Rees and Lefroy highlights a number of areas of outstanding practice, including:
- Patients’ care and treatment were well managed. The number of practice patients with health conditions who had been admitted to hospital in an emergency was significantly lower than local levels.
- All registered patients had a named GP and the GPs operated a ‘concern’ list of patients that had complex needs. The list was known by and shared by each GP, this was to enable the sharing of concerns regarding patients that were not coping well medically, socially or emotionally.
- The GPs had worked together for over 14 years at the practice and displayed a thorough knowledge and understanding of their patients.
Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:
“It is clear Drs Rees and Lefroy are providing an effective, responsive and well led service which is a real asset to the people living in this part of Staffordshire.
“Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
“Our inspectors observed a strong patient-centred culture and found many positive examples to demonstrate how patients’ choices and preferences were valued and acted on.
“There was a strong focus on continuous learning and improvement at all levels and the practice proactively sought feedback from staff and patients, which it acted on.
“All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”
For further information, please contact Regional Engagement Officer, Helen Gildersleeve on 0191 233 3379.
Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.
- Last updated:
- 29 May 2017
Notes to editors
CQC has published a full report on Drs Rees and Lefroy at the Stoke Health Centre.
Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.
In July 2015 CQC launched a new online toolkit for GPs, featuring examples of outstanding practice that inspectors have found in GP surgeries across England. The toolkit, at www.cqc.org.uk/outstandingprimarycare, intends to provide real-world, illustrative examples of high quality general practice that other providers can refer to.