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Stockport GP surgery rated Inadequate and placed into special measures by the CQC

25 May 2017
Heaton Norris Health Centre 2
  • Media,
  • GP and GP out-of-hours services

England’s Chief Inspector of General Practice has rated Heaton Norris Health Centre 2, in Stockport, Greater Manchester as Inadequate, and placed the practice into special measures following an inspection by the CQC in February.  

Under CQC’s programme of inspections, all of England’s GP practices are given a rating in five key areas: safe, effective, caring, responsive and well-led.  The practice was rated as Inadequate for effective and well-led, Requires Improvement for safe and responsive, and Good for caring.  

Alison Holbourn, CQC's Deputy Chief Inspector of General Practice, said:

“We found that people registered with Heaton Norris Health Centre 2 are not getting the high quality care which everyone should expect to receive from their GP and found significant areas of concern."

“When we last visited in August 2016, we rated this practice as Requires Improvement, and identified areas where they needed to make improvements. Although there has been some progress, insufficient progress has been made, and along with further concerns found at this latest inspection,  we have now rated the practice as inadequate."

“We have told the practice where they must improve and are we placing them into special measures to ensure that action will be taken to improve the quality of care for patients.”

A full report of this inspection has been published on our website.  

Some of the areas where CQC have told the practice they must improve:

  • The practice must take action to mitigate any risks to patients and ensure their care and treatment is provided in a safe way.
  • They must ensure patients with chronic health conditions are reviewed and assessed
  • They must analyse significant events and patient complaints to identify themes and take action to try and ensure they don’t happen again.
  • They must improve governance arrangements to monitor and review the receipt and use of prescription paper, and infection control audits.

The service will be kept under review and if needed could be escalated to urgent enforcement action. Where necessary, another inspection will be conducted within a further six months, and if there is not enough improvement we will move to close the service by adopting our proposal to remove this location or cancel the provider’s registration.

Patients registered with the practices being placed into special measures should be aware that a package of support is offered by NHS England and the Royal College of GPs to ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made.


For further information please contact CQC Regional Engagement Officer Kerri James by email or by phone on 07464 92 9966. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Under CQC’s new programme of inspections led by Professor Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.