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Stockport care home rated inadequate by Care Quality Commission and placed in special measures

14 October 2016
Chester House Care Home
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The Care Quality Commission (CQC) has told Chester House Care Home, Stockport that they must make improvements to protect the safety and welfare of people living there.

CQC carried out its most recent inspection on 8, 9, 10 and 30 August. Inspectors found that the care being provided by, Mr Mohedeen Assrafally & Mrs Bibi Toridah Assrafally, the provider, was failing to provide care which was safe, effective, caring, responsive or well led.

The report published by CQC can be found on this website.

The visitors CQC spoke with told us that the home was a safe and caring place to live and they thought people were well looked after. However, inspectors found people were at risk of receiving unsafe or inappropriate care. The registered manager did not demonstrate a good understanding of potential risk or the appropriate measures needed to be put into place to minimise risk to people.

Some of the findings from the latest inspection included:

The registered provider, Mr Mohedeen Assrafally & Mrs Bibi Toridah Assrafally, has a duty to notify us of certain incidents and this had not been done. The systems in place to monitor the quality and safety of service provision were not effective and failed to identify the issues and concerns we found during our inspection.

A CQC spokesperson for Adult Social Care in the North, said:

“The care provided at Chester House Care Home was of a poor standard.

Medicines administration records for prescribed creams lacked detailed instructions and were unclear. In addition not all staff had undertaken training or updates as required by the provider which meant people were at risk of receiving unsafe and inappropriate care.

“We saw that individual care files lacked comprehensive, detailed information to make sure care was delivered safely. They were difficult to navigate and cross reference with other care plan information such as individual risk assessments. Information contained in all of the care plans we examined was out of date. Some information held in the care plans extended as far back as 2010 and the registered manager confirmed the information was no longer relevant

“People are entitled to services that deliver consistently good care and with an overall rating of Inadequate, Chester House Care Home, will be placed into special measures by CQC. This regime is designed to make sure there is a timely and coordinated response to inadequate care and we will use it alongside our enforcement policy.

“We have been working with local agencies to ensure that people living at the home are not at undue risk. We will continue to monitor this care home. CQC will consider the appropriate regulatory response to resolve the problems found.”


For further information, please contact CQC Regional Engagement Manager David Fryer on 07901 514220.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


Special Measures


All adult social care services inspected since 1 April 2015 that receive an overall rating of Inadequate will be placed into special measures by CQC. The regime is designed to make sure there is a timely and coordinated response to inadequate care and we will use it alongside our enforcement policy.


When a service is in special measures it is the provider’s responsibility to improve, seeking appropriate support from its own resources and from other relevant organisations. When we can, we will signpost providers to improvement support agencies.


Those services will be inspected again within six months. If a service demonstrates improvements and is no longer rated as inadequate for any of the five key questions we will take it out of special measures. If sufficient improvements have not been made and there remains a rating of inadequate for any key question or overall, we will take further action which may include cancelling the registration of that service.


More information can be found on our special measures process here:


Since 1 April, providers have been required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. For further information on the display of CQC ratings, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.