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The Staunton Group Practice rated Inadequate by CQC

19 October 2017
The Staunton Group Practice
  • Media,
  • GP and GP out-of-hours services

A Wood Green GP practice has been rated as Inadequate overall by the Care Quality Commission and placed into special measures.

The Staunton Group Practice in the London Borough of Haringey was rated Inadequate for being safe, effective, responsive and well-led. It was rated Requires Improvement for being caring.

The inspection, which took place over two days at the end of July and beginning of August 2017, found that:

There was insufficient evidence that all staff had received mandatory training in areas such as safeguarding, infection prevention and control and fire safety.

There had been no infection prevention and control audit since January 2016. Some infection control issues, relating to waste management, hygiene and legionella had not been addressed.

Inspectors found a large volume of papers and correspondence that was waiting scanning onto patients’ records and others waiting to be read and actioned by GPs.

Patient feedback and survey data highlighted significant dissatisfaction over the availability of appointments and continuity of care.

Staff morale was very low. Changes intended to improve performance and governance had been introduced without sufficient consultation, or planning and training being provided.

Administrative staff members were not fully aware of their own roles and responsibilities and their annual appraisals were overdue by three months.

The practice must now make the following improvements:

  • Ensure the care and treatment of patients is appropriate, meets their needs and reflects their preferences.
  • Ensure care and treatment is provided in a safe way to patients.
  • Maintain appropriate standards of hygiene for premises and equipment.
  • Establish good governance in accordance with the fundamental standards of care.
  • Ensure sufficient numbers of suitably qualified, competent, skilled and experienced persons are available to meet the fundamental standards of care and treatment.
  • Ensure that patients’ records are maintained securely and are not accessible to unauthorised persons.

Head of General Practice Inspection, Michele Golden, said:

“It is disappointing that the Staunton Group Practice has not heeded the advice it received in previous inspections."

“We are placing the practice into special measures and it will be inspected again within six months. If insufficient improvements we will take action in line with our enforcement procedures to begin the process of preventing the provider from operating the service.”

You can read the report in full on our website.


For further information please contact Ray Cooling, Regional Engagement Manager (London), on 020 7448 9136 or call the press office on 020 7448 9401 during office hours. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
19 October 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.