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The Stanmore Surgery rated Inadequate by CQC

Published:
20 October 2016
Service:
The Stanmore Surgery
Categories:
  • Media,
  • GP and GP out-of-hours services

England’s Chief Inspector of General Practice has rated The Stanmore Surgery in Stanmore, north London, as Inadequate overall.

The practice has been put into special measures, following a Care Quality Commission inspection in May. Inspectors rated the practice as Inadequate for being safe, effective and well-led. It was rated Requires Improvement for being caring and responsive.

Areas where the practice, which provides GP care services to approximately 2,400 people living in the London Borough of Harrow, was found to be failing included:

  • Patients were at risk of harm because systems and processes were not in place to keep them safe
  • Actions identified to address concerns with infection control had not been taken
  • There were serious concerns identified in incident reporting, safeguarding, chaperoning, medicines management, health and safety, fire safety and dealing with emergencies and major incidents
  • The practice had no clear leadership structure, insufficient leadership capacity and limited formal governance arrangements.

Professor Ursula Gallagher, Deputy Chief Inspector of General Practice in CQC’s London region said: “It is important that the people who are registered at The Stanmore Surgery can rely on getting the high quality care which everyone is entitled to receive from their GP.

“We have now placed the practice into special measures – which means we will inspect again in six months’ time. This will enable the practice to access all the support it needs via NHS England, using the vulnerable practices scheme.”

Patients registered with practices being placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made. These practices will not close.

Ends

For media enquiries, contact Ray Cooling, Regional Engagement Manager (London), on 020 7448 9136 or call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


Patients registered with practices which are placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made. This does not mean that these practices will close.


To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students), People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).


Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.