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Staffordshire GP practices rated Inadequate and placed into special measures by the Care Quality Commission

14 December 2015
Wilnecote Surgery, Dosthill Surgery
  • Media

Two Tamworth GP surgeries run by the same practice have been rated as Inadequate following a CQC inspection and placed in to special measures.

Wilnecote Surgery and Dosthill Surgery, run by the Wilnecote and Dosthill Surgeries, were both inspected on 28 September when inspectors found both were inadequate in terms of safety, whether the services were effective and whether they were well led. Both were also rated as Inadequate overall as a result of the inspections.

While the surgeries were both rated as Good for whether the service provided at both sites was caring and responsive, there were a number of failings and areas where improvements were needed. Inspectors found the provider must take action in the following areas:

  • Ensure staff have appropriate and current policies and guidance readily available, in order to carry out their roles in a safe and effective manner.
  • Ensure there are robust systems in place to review and monitor patients who may be at risk or vulnerable.
  • Take action to ensure patients on disease modifying medicines are monitored and managed by staff qualified and competent to do so.
  • Take action to ensure all blood results are reviewed by suitably qualified, skilled and competent staff member.
  • Take action to ensure its recruitment arrangements are in line with Schedule 3 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 and that the necessary employment checks are in place for all staff.
  • Implement systems to make sure all staff are appropriately registered with the appropriate professional bodies.
  • Review systems for assessing and monitoring the quality of the service provided and take steps to ensure risks are managed appropriately.
  • Put systems in place so that clinicians are kept up to date with national guidance and guidelines.
  • Ensure staff training is effectively recorded and monitored.

CQC is working closely with NHS South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group to ensure improvements are made at the practice.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“It is important that the people who are registered with Wilnecote Surgery and Dosthill Surgery can rely on getting the high quality care which everyone is entitled to receive from their GP.

“Although the patients we met told us they were treated with dignity and respect, we also found that care and treatment was not always delivered in line with best practice.

“We found significant areas of concern including, a lack of leadership and governance relating to the overall management of the service and a lack of clarity regarding the responsibilities of the partners, which is why we are placing the practice into special measures.

“I am hopeful the practice will take the necessary action to ensure its services improve. If, when our inspectors return, they find improvements have not been made we will consider taking further action.”

Full reports of each inspection can be found on the website here and here.


For further information, please contact Jade Quittenton, Regional Engagement Officer on 0191 2333649.

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Last updated:
29 May 2017

Notes to editors

CQC has published full reports about Wilnecote Surgery and Dosthill Surgery.

Patients registered with practices which are placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made. This does not mean that these practices will close.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students), People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the display of CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.