You are here

South Gloucestershire care home rated Outstanding by the Care Quality Commission

11 August 2016
  • Media

The Care Quality Commission (CQC) has rated the care provided by Woodleaze EMI Residential Care Home as Outstanding overall, following an inspection in February 2016.

Inspectors rated Woodleaze EMI Residential Care Home Outstanding for being caring, responsive to people’s needs and well-led and Good for being safe and effective.

A full report of the inspection has been published today at:

Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said:

“Woodleaze EMI Residential Care Home delivered an exceptional level of care. There was excellent feedback from residents and family members which showed staff made a positive and meaningful difference to people’s lives.

“The provider made sure that people received personalised care that met their needs and interests. This was delivered by staff who had the right skills and knowledge to provide high quality care. Both the provider and staff should feel proud of the work they do and of the outstanding support they provide.

“People should always be cared for by services that are safe, effective, caring, responsive to their needs and well-led. Our inspectors’ full findings are detailed in our published report which demonstrates how excellent care can be achieved.”

The report highlights a number of areas of outstanding practice, including:

  • The home had a strong person centred and holistic approach to care, and people were supported to maintain their personal interests and hobbies.
  • Keyworker roles were encouraged for a personalised approach to care, they provided a link between the service, family and different professionals to make sure services were coordinated. People and keyworkers were matched to preferences and interests, to build successful and meaningful relationships.
  • Care plans included a personal profile ‘This is me’ promoted by the Alzheimer’s society, that recorded person’s needs, preferences and interests.
  • Staff made every effort to support and sustain people’s relationships with their relatives.
  • Staff treated people with dignity and respect. People were supported with personal grooming, including preferred style of clothes, shaving, manicures and weekly visits to the homes hair salon.
  • The provider had a commitment to staff learning and development, this included, innovative training to develop an understanding of the complexities of supporting people with dementia.
  • Staff had the skills and knowledge to confidently perform their roles and responsibilities. Staff responded quickly and appropriately to people’s changing needs.
  • Management were approachable and committed to the service. Staff felt proud and appreciated in their roles.
  • The service maintained an active role in the local community. People also attended the local rotary club events and a community Dementia Action Group.


For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574 or, for media enquiries, call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters).

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. For further information on the upcoming requirement for providers to prominently display their CQC ratings, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.