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Somerset care at home service rated Outstanding by the Care Quality Commission

21 October 2016
Blue Moon Care Limited
  • Media

The Care Quality Commission (CQC) has found the quality of care provided by Blue Moon Care Limited in Taunton, Somerset to be Outstanding following an inspection in September 2016.

Inspectors rated the care at home service as Outstanding for being caring and responsive to people’s needs, and Good for being safe, effective and well-led.

The full inspection report can read online.

Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said:

“We found that Blue Moon Care Limited delivered Outstanding care with a person centred culture that was committed to putting people at the heart of everything they do. We were impressed by how the staff empowered people to live fulfilled lives and supported people to achieve their goals. The team there were skilled, thoughtful and kind and should be extremely proud of the work they do.”

“The care at home service is excellent and this is why this service has received the highest rating we can give.”

The report highlights a number of areas of outstanding practice, including:

  • The service enabled and assisted people to find solutions and overcome obstacles in order to live a full a life as possible by supporting people’s interests and wellbeing.
  • People were supported by staff to work towards their goals. One person was being supported to achieve their master’s degree and another to complete a computer course.
  • The service involved people in the recruitment of staff, from shortlisting to the interview and the registered manager told us that it was down to the clients who they’d employ.
  • Care was planned, delivered and personalised to each person. Staff monitored and adapted people’s healthcare according to individuals changing needs.
  • The service were thoughtful and treated people with respect, Hello and Goodbye cards were left for people to show that they had visited if a person was asleep when they visited.


For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574 or, for media enquiries, call the press office on 020 7448 9401 during office hours.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61

Last updated:
29 May 2017

Notes to editors


To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?


For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.