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Somerset care home rated Outstanding by the Care Quality Commission

31 May 2017
Highfield House Residential Care Home
  • Media,
  • Care homes with nursing

The Care Quality Commission (CQC) has found the quality of care provided by a care home in Castle Cary, Somerset, to be Outstanding following an inspection in May 2017.

Inspectors rated Highfield House Residential Care Home, Outstanding for being caring and well-led and Good for being safe, effective and responsive to people’s needs.

Highfield House Residential Care Home is a care home, registered to provide care for up to 22 people. The home specialises in the care of older people but does not provide nursing care.

Deborah Ivanova, CQC's Deputy Chief Inspector of Adult Social Care, said:

“Highfield House Residential Care Home provides exceptional care within a culture of openness cultivated by years of dedication and hard work. The leadership continually inspires staff to deliver services that enhance people’s quality of life and wellbeing and make sure people can enjoy their experience of care."

“We were delighted to see how care was created around people’s individual needs and this included their spiritual wishes. There was a real commitment to high quality care which was reflected in how people were placed at the heart of the service. People were supported to maintain strong links with the community through meaningful, imaginative activities and opportunities."

“It was also great to find outstanding end of life care where people and their relatives were given exceptional support and treated with compassion throughout and following the person’s death."

“The team should be extremely proud of the work they do. I congratulate the staff at Highfield House Residential Care Home for achieving our highest rating."

People at Highfield House Residential Care Home benefited from outstanding end of life care. Staff had excellent knowledge and skills to support people and their relatives with compassion.

The exceptional management team led by example to provide high-quality care. Ideas from staff were encouraged and incorporated into how care was delivered. People were cared for as individuals and staff continually strove for improvements to enhance their quality of life.

Staff also treated people with kindness, compassion and developed strong relationships and a high level of engagement with people to allow them to feel empowered to make their own decisions. People were able to decide when they’d go out, enjoy the privacy of their own rooms or sit in different areas of the home and enjoy chatting to people or visitors.

Each person was treated as an individual. Staff knew people well and had taken time to find out about each person’s life and what was important to them. The staff team, together with a small group of dedicated volunteers, helped people to pursue their interests and hobbies, both within and outside of the home.

The full inspection report can be found on our website.


For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
31 May 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.