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Slough GP surgery rated Inadequate by Care Quality Commission

11 February 2016
Dr Veena Sharma
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission has placed the GP practice of Dr Veena Sharma in Slough into special measures following a comprehensive inspection which has rated it as Inadequate.

The practice will now be able to access support from NHS England and the Royal College of General Practice to help it improve.

Under CQC’s programme of inspections, all GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The full report from the inspection, in November 2015, has been published on this website.

Ruth Rankine, Deputy Chief Inspector of General Practice said:

“Dr Veema Sharma provides general medical services to over 4,500 registered patients. All patients are entitled to expect high quality and consistent care from their GP practice.

“We have found significant areas of concern, which is why we are placing this practice into special measures. This will enable them to receive a package of support to help them improve, from NHS England and the RCGP.

“We will continue to monitor progress and we will inspect again in six months to check whether sufficient improvements have been made. I am hopeful that the practice will do what is required for the sake of their patients, but if we find that services remain inadequate, we will consider taking further action."

Dr Geoff Payne, Medical Director, NHS England, said:

“The CQC report for Dr Veena Sharma’s Surgery rates the practice as ‘inadequate’ for a number of areas however staff have been recognised for treating patients with compassion, dignity and respect and for their commitment to patients demonstrated by the involvement of their patient participation group.

"However, there are several areas where improvements need to be made in the management of the practice including the administration of meetings, staff capacity, managing risks and sharing and acting upon learning.

“Patient safety is our top priority. Together with Slough Clinical Commissioning Group, we are supporting the practice to develop and implement an action plan so that they can make improvements quickly.

“We encourage patients to continue to support the practice while changes are made.”

CQC have identified a number of areas where the practice must make improvements including:

  • Introducing robust clinical governance processes and practice policies including business contingency plans, risk management, record keeping, identifying and acting on complaints, monitoring the quality of service provision and identifying and implement an ongoing programme of clinical audit.
  • Taking action to address identified concerns with patient feedback regarding care and treatment.
  • Taking action to address identified concerns with infection prevention and control.
  • Ensure recruitment arrangements include all necessary employment checks for all staff.
  • Carry out DBS checks for staff undertaking chaperone duties


For further information please contact John Scott, CQC Regional Engagement Manager, on 07789875809. For media enquiries, journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.  For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report about Dr Veena Sharma.

Patients registered with practices which are placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made. This does not mean that these practices will close.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students), People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the display of CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.