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Shropshire GP surgery is rated as Outstanding by the Care Quality Commission

26 November 2015
Marysville Medical Practice
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission has found the quality of care provided by Marysville Medical Practice, Shropshire to be Outstanding following an inspection carried out in June.

Inspectors found patients were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

A full report of the inspection has been published today.

Under CQC’s new programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The report on Marysville Medical Practice highlights a number of areas of outstanding practice, including:

  • The practice had developed and led on a project known as the Care Homes Advanced Scheme (CHAS) for care homes in the locality of Shrewsbury and Atcham, Shropshire. The aim of the project was to increase clinical input into care homes. The project was evaluated and recognised by the local CCG as an important initiative in preventing unplanned hospital admissions and providing more continuity to patients’ in care homes. All GP practices had agreed to provide a service to a small number of care homes. Before this, patients living in care homes received care and treatment from as many as 14 practices.
  • The practice had developed easy read leaflets which were given to patients with a learning disability to help them understand the care and treatment they received.
  • The practice was committed to providing access to as many services as possible at the premises. Physiotherapy, counselling and chiropody services were provided for its registered population. Access to additional services included the British Pregnancy Advisory Service, regional hearing service, pain management service. Vasectomy surgery and dermatology surgery were provided for patients registered at the practice and those from other practices. This allowed patients to access local care at the practice rather than a hospital setting.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“The practice had a clear vision which had quality and safety as its top priority. A business plan was in place, which was monitored, regularly reviewed and discussed with all staff. High standards were promoted and owned by all the practice staff and there was evidence of good team working across all staff roles.

“Patient comments said that the service was excellent, they were treated with respect and dignity, GPs and staff were first class and they were dealt with professionally and efficiently at all times.

“All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”


For further information, please contact Jade Quittenton, Regional Engagement Officer on 0191 2333649

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report on Marysville Medical Practice.

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.  Further information on the requirement for providers to prominently display their CQC ratings.

In July 2015 CQC launched a new online toolkit for GPs, featuring examples of outstanding practice that inspectors have found in GP surgeries across England. The toolkit, at, intends to provide real-world, illustrative examples of high quality general practice that other providers can refer to.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.