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Shrewsbury care home is rated Outstanding by the Care Quality Commission

23 September 2016
  • Media

The Care Quality Commission has found the quality of care provided by Welwyn in Shrewsbury, Shropshire, to be Outstanding overall following an inspection carried out in May.

Welwyn, which is run by Condover College Limited, provides accommodation and personal care and support for six people with learning difficulties. In addition people are supported with complex needs including visual impairment, profound physical disabilities, communication difficulties and associated behavioural issues.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full report of the inspection has been published.

Under CQC’s new programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Welwyn was rated Outstanding overall, Outstanding for being safe and responsive and Good for being caring, effective and well-led.

Deb Holland, CQC’s Head of Inspection for Adult Social Care in the central region said:

“Our inspection team were impressed by the level of care and support observed at Welwyn.

“People and those that were close to them were involved in the development of their care and support plans. They were encouraged to identify goals in their lives and were supported and encouraged to achieve them by staff at Welwyn.

“People were listened to and encouraged to lead full and active lives both in and outside of the home. They received support from a staff team who were caring, respectful and kind.

“People told us they were supported by staff and the provider to take reasonable risks in their lives which supported their personal development. At this inspection we saw a number of people planning to go to the local sports facility to use the cycle track. One person told us they would have been prevented from doing such an activity before moving to Welwyn.

“The provider demonstrated an approach to risk which was not restrictive for the people they supported. They saw it as an opportunity for people to develop personal and emotional coping skills which people could transfer into all areas of their lives.

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”

Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”


For further information, please contact Helen Gildersleeve on 0191 233 3379. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Providers must display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.