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Shinwell Medical Centre, Peterlee rated as Outstanding by the Care Quality Commission

15 March 2017
East Durham Medical Group
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission has found the quality of care provided by Shinwell Medical Centre, Peterlee to be Outstanding following an inspection carried out in January 2017.

Inspectors rated the practice as Outstanding for responsiveness and well-led, and Good for safe, effective and caring, giving them their overall Outstanding rating.

A full report of the inspection has been published on our website. 

CQC’s Deputy Chief Inspector of General Practice in the North, Alison Holbourn says:

“Shinwell Medical Centre is an impressive service that consistently responded to local difficulties faced by patients with real commitment to their wellbeing."

“In response to local authority plans to close a community centre in the area, they set up a charitable trust to save it. They also successfully took on the contract for another local GP practice that was closing, providing care for an additional 800 patients."

“The feedback we received from people using their services was extremely positive. The practice also listened to the feedback people gave and used it to improve their services."

“The practice is extremely well-led, with management always pushing for continuous improvement. We saw staff that were highly motivated, going above and beyond what their jobs required to provide outstanding care.”

Professor Steve Field, CQC's Chief Inspector of General Practice said:

“I am delighted to highlight the exceptional service which is being provided by this practice."

Some of the CQC’s findings included:

Public health prevention and promotion as part of the NHS agenda was a priority for the practice. This included the setting up of a charity in order to save a local community centre (Roseby Road Wellbeing Centre) which was due for closure. This was then used to combat social isolation and provide a place for health promotion for the local community.

Staff from Shinwell Medical Centre also attended Peterlee Annual Carnival in an official capacity in their own time. The practice also visited local primary schools to familiarise the children with medical equipment and talk about health promotion.

The practice worked closely with other organisations and with the local community in planning how services were provided to ensure that they met patients’ needs. Examples included supporting ten local practices to develop services closer to home for patients.

The Nurse Practitioner visited local primary schools and held a ‘virtual GP surgery’. This included taking equipment to familiarise children with the environment with the aim of normalising GP services. First aid was also discussed with children.

They developed a Saturday opening pilot in Peterlee for 45,000 patients which has now run for 2 years.


For further information please contact CQC Regional Engagement Officer Kerri James by email or by phone on 07464 92 9966. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Under CQC’s new programme of inspections led by Professor Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.