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The Sheridan Care Home, Poole, rated as Inadequate by CQC

26 January 2015
  • Media,
  • Care homes without nursing

The Care Quality Commission (CQC) has told R Y S A Limited that it must make urgent improvements at The Sheridan Care Home, in Lower Parkstone, Poole, Dorset, or face enforcement action.

During an unannounced inspection in October, inspectors found that the home, in Durlston Road, was failing to provide care which was safe, effective, caring, responsive to people’s needs or well led.

Under CQC’s new programme of inspections, all adult social care services are being given a rating to help people choose care. Overall, The Sheridan Care Home has been rated as Inadequate.

A full report from the inspection has been published on the CQC website:

The report identifies a number of areas in which improvements were required, including:

  • People’s care was not planned or delivered consistently. Care plans did not reflect people’s interests and personal histories, and were not always reviewed or updated when their needs changed. This means that there was a risk that the care provided was not meeting their needs. There were not enough meaningful activities for people.
  • Some records were inaccurate and incomplete, which meant that staff did not have all the information they needed in order to provide the care people needed.
  • Inspectors found that people’s safety was compromised in some areas, including out-of-date risk assessments, ineffective staff recruitment checks and poor medicines management.
  • Staff had not received appropriate training to work in a specialist home for people living with dementia.

Adrian Hughes, Deputy Chief Inspector of Adult Social Care in the south, said:

“It is simply not acceptable that people living at The Sheridan Care Home were not receiving care which was safe, effective, caring, or responsive to their needs, and that the service was not well led.

“It is important that people’s care plans accurately reflect their needs and take their views and the views of their relatives into account. Where care plans are incomplete, this places people at risk of coming to harm. It is the responsibility of R Y S A Limited as the registered provider to have in place systems to monitor and review the quality of the service, and to take timely action if there is any slippage in standards.

“We will return in due course to check whether the required improvements have been made – and will take further action if they have not.”


For media enquiries, call the CQC press office on 020 7448 9401 during office hours or out of hours on 07789 876508.

For general enquiries, call 03000 61 61 61.

Last updated:
30 May 2017

Notes to editors


In October 2014, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them. For further information, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.