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Shepton Mallet NHS Treatment Centre rated Outstanding in all areas

12 May 2017
Shepton Mallet Health Partnership
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The Care Quality Commission has today published a report on Shepton Mallet NHS Treatment Centre in Shepton Mallet, Somerset. This follows an inspection visit in October 2016 which was carried out as part of CQC’s scheduled inspection programme for 2016/17. Overall Shepton Mallet NHS Treatment Centre was rated as Outstanding overall and for being safe, effective, caring, responsive and well-led.

The full report is available on our website.

Amanda Eddington, CQC's Hospital Inspection Manager, South West, said:

“It is wonderful to see that Shepton Mallet NHS Treatment Centre was consistently ensuring staff were motivated in going the extra mile with people and receiving care which exceeded their expectations. The relationships between people who used the service and staff was strong, caring and supportive and seen as a partnership and for that we gave the service an outstanding rating."

“Inspectors found the management of the services was outstanding and assured the delivery of high-quality person-centred care. The clinical managers were seen to be committed to the patients in their care, their staff and the service This, as well as a very visible and supportive leadership ensured a motivated and inspired work-force. Frontline staff were seen to be passionate about providing a high quality service for patients with a continual drive to improve the delivery of care."

“The team should all be extremely proud of the work they do. I congratulate the staff at Shepton Mallet NHS Treatment Centre for achieving our highest rating..”


For further information, please contact John Scott, Regional Engagement Manager on 077898 75809.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

The Chief Inspector of Hospitals, Professor Sir Mike Richards, is leading significantly larger inspection teams than before, headed up by clinical and other experts including trained members of the public.
Whenever CQC inspects it will always ask the following five questions of every service:
  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Since 1 April, registered providers of health and social care services have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.