You are here

Sandhall Park, Humberside, is rated as Inadequate by CQC

26 March 2015
  • Media

The Care Quality Commission (CQC) has told a Goole residential care home that it must make improvements or face further enforcement action.

During an unannounced inspection in January 2015, inspectors found that the home operated by Mimosa Healthcare (No 4) Limited (in administration), was failing to provide care which was safe, effective, caring responsive or well led.

A full report of the latest inspection has been published on the CQC website this week:

Under CQC’s new programme of inspections, all adult social care services are being given a rating to help people choose care. Overall, Sandhall Park has been rated as Inadequate.

CQC has issued the provider with three warning notices setting a deadline for improvements in relation to assessing and monitoring the quality of service provision, respecting and involving people who use services and staffing.

Inspectors identified a number of areas in which improvements were required, including:

  • There were not enough qualified, skilled and experienced staff to meet people's needs.
  • Recruitment records for staff employed at the home were incomplete and inspectors were concerned that the provider had not followed robust recruitment procedures.
  • Inspectors found that people living in the home were not kept safe due to poor medicines management.
  • Staff did not have sufficient skills and training to meet the needs of people at the home because they were not always provided with sufficient training and supervision or inducted into their role properly.
  • The care home did not have suitable arrangements in place for obtaining the consent of people to the care and treatment provided for them and staff demonstrated little or no understanding of the Mental Capacity Act 2005.
  • People’s nutritional needs were not always monitored or managed appropriately and there was limited choice available to people at mealtimes.
  • People were not treated with dignity and respect and care was task based with little regard for a person’s preferences or needs.
  • There was no formal system in use for recording, investigating and responding to complaints and inspectors saw no evidence that learning from complaints had resulted in changes to practices within the home.
  • The provider did not have an effective system in place to regularly assess and monitor the quality of service that people received.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North said:

“We found the care delivered at Sandhall Park was not person centred and staff did not ensure that people were treated with dignity and respect. The care we found fell a long way short of what we expect services to provide.

“We have told the provider that they must take action to resolve the issues we have identified as a priority and we are monitoring the situation closely in liaison with the local authority to ensure people are safe from any immediate risk.

“The people receiving care at Sandhall Park are entitled to services that are of a consistently high quality.

“We will return to inspect the home to check that the provider has made all the changes required to ensure people are safe and well cared for. If we find that this is not the case we will consider using our legal powers further to protect the people who live here.”

When we propose to take enforcement action, our decision is open to challenge by the provider through a variety of internal and external appeal processes. We will publish a further report on any action we take.


For further information please contact CQC Regional Communications Officer Mark Humphreys on 0191 233 3519. Alternatively, the CQC press office can be contacted on 0207 448 9401 or out of hours on 07789 876508.

Last updated:
29 May 2017

Notes to editors


CQC has published a full report at


In October 2014, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them. For further information, please visit:


Warning Notice issued in respect of:

  • Regulation 10 HSCA 2008 (Regulated Activities) Regulation assessing and monitoring the quality of service provision.
  • Regulation 17 HSCA 2008 (Regulated Activities)
  • Regulations 2010 Respecting and involving people who use services.
  • Regulation 22 HSCA 2008 (Regulated Activities) Regulations 2010 Staffing.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.