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Saint Francis Hospice is Outstanding says CQC

19 July 2016
  • Media

A north east London hospice has been rated Outstanding overall by the Care Quality Commission, after an unannounced inspection in April.

Saint Francis Hospice in Romford was rated Outstanding for being effective, caring, responsive and well led. Its safety rating was Good.

Saint Francis Hospice is an independent charity and one of the largest adult hospices in the UK. A team of specialist consultants, doctors, nurses, a range of other health and social care professionals and volunteers provide care and support to people nearing the end of their lives, their carers and family members.

Inspectors found that staff and volunteers were highly motivated and committed to ensuring that people had the best possible care and support.

The staff provided people with positive care ensuring their preferences were met. The hospice website contained feedback from people who used the service and comments included one that said: "Coming to the hospice is the best thing that has happened to me in a long while. I look forward to seeing my friends, having a laugh as well as discussing my problems.” 

Another said: “I had no idea that a hospice was anything more than a place to spend your last couple of weeks in care, but after coming here I realised it was such an uplifting experience.”

Debbie Ivanova, CQC’s Deputy Chief Inspector for Adult Social Care said:

“This is an outstanding example of how a hospice should be run. “Relatives told us staff understood their emotional needs and focused on their wellbeing as well as the wellbeing of their close family. There was a family support team which provided pre and post bereavement counselling for patients, friends and relatives. They also provide a children’s counselling service if needed.”

You can read the full report here


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Last updated:
29 May 2017

Notes to editors


This inspection took place on 18, 19, 20, 21 and 26 April 2016 and was unannounced. The inspection team consisted of a lead inspector, a pharmacist inspector, a specialist nurse advisor and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of service. 


CQC reviewed the information we held about the service which included a report of a visit carried out by Havering Healthwatch in October 2015.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.