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Rosebank Care Home, Southport, rated Outstanding by Care Quality Commission

10 January 2017
Rosebank Care Home
  • Media

CQC has found the quality of care provided by Rosebank Care Home, Southport, Merseyside to be outstanding following an inspection in October this year.

Rosebank is a residential service which provides accommodation and personal care for a maximum of 17 people with learning and physical disabilities. At the time of the inspection 15 people were living at the service. The majority of the people living at the service at the time of the inspection were semi-independent and did not require intensive care and support.

The service was rated Outstanding for being caring and well-led, and Good for being safe, effective and responsive.

A full report of the inspection has been published.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

 “We found the quality of care provided at Rosebank Care Home in Southport to be outstanding.

“People told us that they were extremely happy with the level of care that they received and we saw a relaxed, homely atmosphere.

“It was impressive to see the way that Rosebank had harnessed new technology and social media to engage with not just people using the service, but their relatives and even stakeholders. People told us this approach had an extremely positive impact on them and this was clear to see.

“We were also impressed with the lengths that staff went to, to ensure that people’s care was responsive to their needs. We saw staff rewording information for people when they didn’t understand it and also that people had choice and control over their lives.

“The whole team should be very proud of the service they are providing.”

The report highlights a number of impressive areas at Rosebank Care Home.

Rosebank was extremely good at sharing best-practice approaches with other providers in the area. The management team had established strong links with provider groups, both locally and nationally and had openly shared some of its progressive systems and practices at no cost for the benefit of other people using services.

People had been assisted to move to more independent living by the service. Inspectors were provided with evidence of incidents where people had been cared for in a supportive and flexible manner which allowed them to move-on to more independent living.

People living at the service were supported to maintain good health by accessing a range of community services. The service also made use of an electronic consultation system to give people quick access to a healthcare professional.

Inspectors also saw that people living at the service were involved in discussions about care on a day to day basis. We also saw evidence that people were actively involved in regular reviews of their care.


For further information please contact CQC Regional Communications Officer Kerri James by email or by phone on 07464 92 9966.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Providers a required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.