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Riddlesden Rest and Convalescent Home, Keighley rated inadequate by Care Quality Commission and placed in special measures

2 November 2016
Riddlesden Rest & Convalescent Home
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The Care Quality Commission (CQC) has told the providers of Riddlesden Rest and Convalescent Home that they must make improvements to protect the safety and welfare of people living there.

CQC carried out its most recent inspection in August. Inspectors found that the care being provided, was failing to provide care which was safe, effective, caring, responsive or well led.

The report published by CQC can be found here.

Inspectors noted that care records were not always all up-to-date and that risk assessments did not accurately identify current risks to the person as well as ways for staff to minimise or appropriately manage risks. In addition, records did not accurately reflect people's current care and support needs to keep people safe.

Some of the findings from the latest inspection included:

Staffing levels were not sufficient to provide individual care to people. Robust vetting procedures were not in place to ensure that new staff were suitable to work with people. In addition staff were supported to carry out their role but they did not receive all the training they needed to do their job effectively.

Debbie Westhead, Deputy Chief Inspector for Adult Social Care in the North, said:

"The care provided at Riddlesden Rest and Convalescent Home was of a poor standard. The general upkeep and maintenance of the building was of concern. Lighting was poor down one corridor leading to bedrooms as several bulbs were missing from the side lights. One relative told us they thought their relative's bedroom was cold. The carpet was frayed at the entrance into the main lounge.

"Overall, this is a disappointing report. Mrs Helen Burridge, the registered provider needs to act to quickly to ensure the home does not deteriorate further.

"The provider has a number of issues it must address. The running of the home was disorganised and the registered provider was unable to locate or provide a significant amount of records requested for inspection purposes. Some of the records that were provided were out-of-date. This meant documentary evidence was not available to show the home was run safely and for the benefit of people who used the service.

"People are entitled to services that deliver consistently good care and with an overall rating of Inadequate, Riddlesden Rest and Convalescent Home, will be placed in special measures by CQC. This regime is designed to make sure there is a timely and coordinated response to inadequate care and we will use it alongside our enforcement policy.

"We have been working with Bradford Council to ensure that people living at the home are not at undue risk. We will continue to monitor this care home. CQC will consider the appropriate regulatory response to resolve the problems found."


For further information please contact CQC Regional Engagement Manager David Fryer 07754 438 750.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Special measures

All adult social care services inspected since 1 April 2015 that receive an overall rating of Inadequate will be placed into special measures by CQC. The regime is designed to make sure there is a timely and coordinated response to inadequate care and we will use it alongside our enforcement policy.

When a service is in special measures it is the provider's responsibility to improve, seeking appropriate support from its own resources and from other relevant organisations. When we can, we will signpost providers to improvement support agencies.  

Those services will be inspected again within six months. If a service demonstrates improvements and is no longer rated as inadequate for any of the five key questions we will take it out of special measures. If sufficient improvements have not been made and there remains a rating of inadequate for any key question or overall, we will take further action which may include cancelling the registration of that service.  

More information can be found on our special measures process here.

Since 1 April, providers have been required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. You can find further information on the display of CQC ratings here.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.