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Resolve, Bishop Auckland rated Outstanding by Care Quality Commission
The Care Quality Commission (CQC) has found the quality of care provided by Resolve to be Outstanding following an inspection in May 2017.
Resolve provides care and accommodation for up to seven people with a learning disability. The service was rated good for being safe, effective and caring and outstanding being responsive and well-led.
Some of the features of the inspection included:
Resolve was last inspected in November 2014 and rated the service as 'Outstanding' overall. At this inspection CQC found the service remained 'Outstanding' and met all the fundamental standards inspected against.
People who used the service and family members were complimentary about the standard of care at Resolve. Staff treated people with dignity and respect and helped to maintain people's independence by encouraging them to care for themselves where possible.
There were sufficient numbers of staff on duty to keep people safe and to support people to access the local community. We discussed staffing levels with the registered manager and looked at staff rotas. The provider did not use bank staff or agency staff and any absences were covered by the service's permanent staff.
A full report of the inspection has been published on our website.
Debbie Westhead, Deputy Chief Inspector of Adult Social Care, said:
“It was good to see that person-centred care was at the heart of the service. Health and social care professionals said the service was highly supportive of people who used the service and worked effectively on people's behalf. Management and staff were able to talk in great detail about each person they supported and the best way to support them."
“The provider had developed innovative and creative ways to provide people who used the service with training and education opportunities. People were supported to play a key role in the local community and were encouraged and supported to engage with groups outside of the service."
“The service was very well-led. I was particularly impressed by how the registered manager had demonstrated how the service had sustained outstanding practice, development and improvement - the service had a strong emphasis on continually striving to improve. The service was very keen to show how it really wanted to influence national practice. Resolve also spoke positively about "Balancing safety with a happy life and a positive outcome" for the people they supported."
“The service used some very innovative methods to involve people. All of the people who used the service were involved in their own football team that played in a local league, and were proud of the number of games they had won. Feedback was excellent, including: "It's a really good feeling being part of a team."
“People were also involved in an initiative called, 'DIY Friday', where everyone got involved in doing jobs around the house, such as touching up the paintwork. It enabled people to feel involved and encouraged them to work together as a team, learning new skills."
“The provider had written a number of published articles, particularly for academic publications. It is clear Resolve is keen to share experiences and learning and it for these reasons and many more that we have rated the service as Outstanding.”
For further information, please contact David Fryer, Regional Communications Manager - North, on 07754 438750.
Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.
Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.
- Last updated:
- 23 August 2017
Notes to editors
To get to the heart of people’s experiences of care, we always ask the following five questions of services.
- Are they safe?
- Are they effective?
- Are they caring?
- Are they responsive to people’s needs?
- Are they well-led?