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Prospect House Care Home, St Helen’s rated inadequate by Care Quality Commission and placed in special measures

10 October 2016
Prospect House Care Home
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The Care Quality Commission (CQC) has told the providers of Prospect House Care Home, St Helen’s that they must make improvements to protect the safety and welfare of people living there.

CQC carried out its most recent inspection on 21 and 22 July. Inspectors found that the care being provided by Ms Maureen Bromley & Mr Neil Malkhandi, the provider, was failing to provide care which was safe, effective, caring, responsive or well led.

The report published by CQC can be found on this website.

During the inspection CQC identified multiple breaches of regulations, overall the service has been rated as Inadequate and placed in special measures.

Some of the findings from the latest inspection included:

Medicines were not always stored safely. The temperature of the medication fridge was above the required temperature for storing medication, sometimes ranging two and a half degrees Celsius over the recommended limit. Medicines can spoil and become unfit for use if they are not kept at the correct temperature.

Parts of the environment were not secure, and placed people at risk of injury. The main access to the stairs required the use of a key fob, and we found this door was kept secure. However access to the stairs could be gained via the downstairs shower room which had two access points, both of which were kept unlocked. This meant that there was a potential risk of people injuring themselves on the stairs.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

“The care provided at Prospect House Care Home was of a very poor standard. My inspectors found that parts of the environment were dirty and unclean, and there was a malodour throughout the service. This is unacceptable.

“The provider has a number of issues it must address. During the inspection we observed that there were enough staff on duty to meet people's needs. In addition staff had not received training in the Mental Capacity Act 2005 and not all of them were aware of their roles and responsibilities in relation to this.

“The registered provider is required to carry out tests to the water system to ensure that water remains free from harmful bacteria. This had not been done, and no risk assessment had been carried out to determine the frequency around how often these tests needed to be completed. It was clear therefore that measures were not in place to prevent the risk of infection.

“People are entitled to services that deliver consistently good care and with an overall rating of Inadequate, Prospect House Care Home, will be placed into special measures by CQC. This regime is designed to make sure there is a timely and coordinated response to inadequate care and we will use it alongside our enforcement policy.

“We have been working with St Helen’s Council to ensure that people living at the home are not at undue risk. We will continue to monitor this care home. CQC will consider the appropriate regulatory response to resolve the problems found.”


For further information, please contact CQC Regional Engagement Manager David Fryer by phone on 07901 514220.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Special Measures


All adult social care services inspected since 1 April 2015 that receive an overall rating of Inadequate will be placed into special measures by CQC. The regime is designed to make sure there is a timely and coordinated response to inadequate care and we will use it alongside our enforcement policy.


When a service is in special measures it is the provider’s responsibility to improve, seeking appropriate support from its own resources and from other relevant organisations. When we can, we will signpost providers to improvement support agencies.


Those services will be inspected again within six months. If a service demonstrates improvements and is no longer rated as inadequate for any of the five key questions we will take it out of special measures. If sufficient improvements have not been made and there remains a rating of inadequate for any key question or overall, we will take further action which may include cancelling the registration of that service.


More information can be found on our special measures process here.


Since 1 April, providers have been required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. For further information on the display of CQC ratings, please visit:

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.