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Previously Inadequate Bermondsey GP practice is now Good

30 March 2017
Dr B Bhatti & Dr R Das
  • Media,
  • GP and GP out-of-hours services

A south east London GP practice that the Care Quality Commission previously rated as Inadequate has now been given a Good overall rating and has been taken out of special measures.

The re-inspection at Bermondsey’s Spa Medical Practice took place in November 2016 and showed a marked improvement in the quality of care given to patients. It was now rated Good for being: effective; caring; responsive and well-led. It was Requires Improvement for being safe.

Previously run solely by Dr Shabir Bhatti, it is now a partnership with Dr Bilal Bhatti, serving approximately 9,400 patients.

CQC’s key findings included:

  • Patients said they were treated with compassion, dignity and respect.
  • There was an open and transparent approach to safety.
  • Risks to patients were generally assessed and managed.
  • Staff assessed patients’ needs and delivered care in line with current guidelines.
  • Information about services and how to complain was available and easy to understand.
  • The practice was well equipped to treat patients and meet their needs.
  • The practice proactively sought feedback from staff and patients.

However, inspectors said the practice must review its arrangements for responding to medical emergencies.

Areas where the practice should improve include:  introducing formal procedures for checking equipment and medicine taken on home visits - and reviewing how to more easily identify carers to enhance how the practice can support them.

Professor Ursula Gallagher, CQC's Deputy Chief Inspector of General Practice, said:

“I am delighted to be able to remove this practice from special measures and award an overall rating of Good."

“This is a testament to the hard work of the staff and recognises the significant improvements made to the quality of care provided.”

A full report of this inspection has been published on our website.


For further information please contact Ray Cooling, Regional Engagement Manager (London), on 020 7448 9136 or call the press office on 020 7448 9401 during office hours. 

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Last updated:
29 May 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.