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Preston medical practice: Inadequate to Good and taken out of special measures

14 June 2017
North Preston Medical Practice
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission has found the quality of care provided by Dr DC Patel and Partners to be Good after a follow-up inspection carried out in May 2017.

CQC had previously inspected the practice in September 2016 and had found serious concerns. As a result the practice was rated as inadequate and placed into special measures.

In the report, just published, inspectors rated the practice as Good in all five domains – safety, effectiveness, caring, responsiveness and well-led. Overall, the practice has been rated as Good. A full report of the inspection has been published on our website.

At this latest inspection, Inspectors found that there was an open and transparent approach to safety and a system was in place for reporting and recording significant events. In addition safeguarding procedures had improved and there was system to identify vulnerable patients.

Staff training was well organised and there was a comprehensive record of training to ensure that it was completed appropriately and in a timely way. The practice had good facilities and was well equipped to treat patients and meet their needs. There was a clear leadership

CQC’s Deputy Chief Inspector of General Practice in the North, Alison Holbourn, said:

“I congratulate Dr Patel’s Practice on the excellent progress that they have made. Since our last inspection it was clear that lessons had been learned and many of the concerns that we had identified had been addressed."

“The practice had made very good progress with its leadership and governance. In September 2016, we had found that the governance arrangements within the practice were insufficient and we then rated the practice as inadequate."

“The practice now has a clear vision and strategy to deliver high quality care and promote good outcomes for patients. At this latest inspection, staff were clear about the vision and their responsibilities in relation to it, there was a clear leadership structure and staff felt supported by management."

“We found that the process for reporting, recording and sharing significant events and learning from those events, had improved since the inspection in 2016.  At this last inspection, we found that the practice had systems in place that could demonstrate a safe track record and evidence learning for the last six months. Dr Patel and Partners are to be congratulated, it is clear that a lot of effort has gone into turning this practice around.”


For further information, please contact David Fryer, Regional Communications Manager - North, on 07754 438750.

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Last updated:
13 June 2017

Notes to editors

Under CQC’s new programme of inspections led by Professor Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.