Preston medical practice: Inadequate to Good and taken out of special measures

Published: 14 June 2017 Page last updated: 3 November 2022
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The Care Quality Commission has found the quality of care provided by Dr DC Patel and Partners to be Good after a follow-up inspection carried out in May 2017.

CQC had previously inspected the practice in September 2016 and had found serious concerns. As a result the practice was rated as inadequate and placed into special measures.

In the report, just published, inspectors rated the practice as Good in all five domains – safety, effectiveness, caring, responsiveness and well-led. Overall, the practice has been rated as Good. A full report of the inspection has been published on our website.

At this latest inspection, Inspectors found that there was an open and transparent approach to safety and a system was in place for reporting and recording significant events. In addition safeguarding procedures had improved and there was system to identify vulnerable patients.

Staff training was well organised and there was a comprehensive record of training to ensure that it was completed appropriately and in a timely way. The practice had good facilities and was well equipped to treat patients and meet their needs. There was a clear leadership

CQC’s Deputy Chief Inspector of General Practice in the North, Alison Holbourn, said:

“I congratulate Dr Patel’s Practice on the excellent progress that they have made. Since our last inspection it was clear that lessons had been learned and many of the concerns that we had identified had been addressed."

“The practice had made very good progress with its leadership and governance. In September 2016, we had found that the governance arrangements within the practice were insufficient and we then rated the practice as inadequate."

“The practice now has a clear vision and strategy to deliver high quality care and promote good outcomes for patients. At this latest inspection, staff were clear about the vision and their responsibilities in relation to it, there was a clear leadership structure and staff felt supported by management."

“We found that the process for reporting, recording and sharing significant events and learning from those events, had improved since the inspection in 2016.  At this last inspection, we found that the practice had systems in place that could demonstrate a safe track record and evidence learning for the last six months. Dr Patel and Partners are to be congratulated, it is clear that a lot of effort has gone into turning this practice around.”

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About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.