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Preston GP surgery still in special measures after second Inadequate rating by CQC

23 November 2017
Dr Khin Thanda
  • Media,
  • GP and GP out-of-hours services

England’s Chief Inspector of General Practice at the Care Quality Commission has again rated Preston GP Practice, Dr Khin Thanda, also known as Avenham Lane Practice, as Inadequate and it remains in special measures.

The practice was first rated as Inadequate and placed into special measures in March 2017. At this most recent inspection in September, CQC again rated the practice as Inadequate.

A new provider is currently in the process of taking over the registration, and the service will be kept under review whilst this process is completed.

Alison Holbourn, Deputy Chief Inspector of General Practice at CQC, said:

“We found that people registered with Dr Khin Thanda’s practice still aren’t getting the high quality care which they should expect to receive. There were areas where we required the practice to improve following our last inspection but they have not always been able to implement the required changes."

“Although we found that the practice had taken steps to address some of our previous concerns, we found that significant concerns remained, and we also identified new shortcomings relating to the clinical care of patients."

“We have taken steps to stop this provider from operating and are working closely with local partners to ensure people’s safety whilst the new provider is registered.”

A full report of this inspection has been published on our website.


For further information please contact CQC Regional Engagement Officer Kerri James by email or by phone on 07464 92 9966. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
23 November 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.