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Preston GP surgery rated Inadequate and placed into special measures by the CQC

12 October 2017
Dr Binoy Kumar
  • Media,
  • GP and GP out-of-hours services

England’s Chief Inspector of General Practice has rated Dr Binoy Kumar’s Practice at St Pauls Surgery, in Preston as Inadequate, and the practice will remain in special measures following an inspection by the CQC in July.

At an inspection in August 2015, the CQC rated the practice as Inadequate and placed it into special measures after finding significant concerns. A further inspection in June 2016 found improvements had been made, so their rating was amended to Requires Improvement but they remained in special measures as there were still concerns that needed to be addressed.

Under CQC’s programme of inspections, all of England’s GP practices are given a rating in five key areas: safe, effective, caring, responsive and well-led. The practice was rated as Inadequate for safe, effective and well-led, and Good for being caring and responsive.

Alison Holbourn, Deputy Chief Inspector of General Practice at CQC said:

“We found that people registered with Dr Binoy Kumar’s Practice are not getting the high quality care which everyone should expect to receive from their GP."

“It is our expectation that providers should use our inspection reports to get to grips with their problems and push through improvements."

“Although at this most recent inspection steps had been taken to address previous concerns, some significant issues still remained. We saw evidence that previous concerns regarding the safe recruitment of staff had re-occurred and also identified new concerns related to the clinical care of patients."

“We have told the practice where they must improve and we are keeping them in special measures to ensure the safety of people using these services.”

A full report of this inspection has been published on our website.

Some of the findings included:

  • Inspectors saw evidence that knowledge of and reference to best practice for the clinical care of patients was lacking.
  • The practice had not followed the practice recruitment policy in the recruitment of three new staff.
  • Processes for the safe monitoring of some patients taking high-risk medicines were lacking and patients were being prescribed these medicines without timely review.

CQC are taking enforcement action against this provider, and will report publicly on this when legally able to. CQC is working closely with Greater Manchester CCG to ensure the safety of people using this service until a new provider is in place.


For further information please contact CQC Regional Engagement Officer Kerri James by email or by phone on 07464 92 9966. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
11 October 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.