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Premier Homecare Limited, Bristol rated Outstanding by the Care Quality Commission

13 October 2017
Premier Homecare Limited
  • Media,
  • Care in your home and supported living

The Care Quality Commission (CQC) has found the quality of care provided by Premier Homecare Limited based in Westbury-on-Trym, Bristol to be Outstanding following an inspection in August 2017.

Inspectors rated Premier Homecare Limited Outstanding for being safe and well-led, and Good for being responsive to people’s needs, caring and effective.

Premier Homecare Limited is based in Bristol and provides personal care and support to people living in their own homes.

Debbie Ivanova, Deputy Chief Inspector for Adult Social Care (South), said:

“I was pleased to read how Premier Homecare Limited gives an outstanding service to the people it cares for. I am struck by the extent to which the manager had focused on ensuring safety alongside independence

“The team should be incredibly extremely proud of the work they do. I congratulate the staff at Premier Homecare Limited for achieving our highest rating.”

Inspectors found the service worked in partnership with other organisations to make sure they followed current best practices to provide consistent high quality service. The service also demonstrated how they continually strived for excellence through consultation, research and reflective practice.

People were found to be fully protected because risk management plans were in place to reduce or mitigated the risks associated with the care of people within their own environment.

People benefitted from a person centred service which actively sought their views and promoted individual well-being, inclusion and openness. The provider's vision and values were consistently demonstrated by staff in their interactions with people and each other.

The full inspection report can be found on our website.


For further information, please contact John Scott, Regional Engagement Manager on 077898 75809.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
13 October 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.