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Portsmouth practice to exit special measures and rated Good by Care Quality Commission

30 March 2017
Craneswater Group Practice
  • Media,
  • GP and GP out-of-hours services

England’s Chief Inspector of General Practice has taken a Portsmouth GP surgery out of special measures following improvements in the quality of its services. 

Craneswater Group Practice in Waverley Road, Southsea, Portsmouth, had been rated Inadequate during an inspection in April 2016, when the practice was placed into special measures.

During the latest inspection in January 2017, a specialist team of inspectors found that the practice had improved in all five key areas. The overall rating for the practice has moved from Inadequate to Good. The practice was rated as Good for being safe, effective, caring, well-led and responsive to people’s needs.

The full report of the inspection has been published on our website

After the inspection in April 2016, the practice put an action plan in place to make sustainable improvements to the areas of concern which CQC had outlined, and to make sure that regulations were met.

There was now an open and transparent approach to safety and an effective system in place for reporting and recording significant events. Inspectors saw evidence these were investigated and that learning was shared with staff 

An active patient participation group had been established and the practice proactively sought feedback from staff and patients, which it acted on. 

A clear leadership structure was now in place and staff felt supported by management. 

Professor Steve Field, CQC's Chief Inspector of General Practice, said:

"It is clear that the Craneswater Group Practice has made some real improvements since our previous inspection, in April 2016, where we identified serious concerns relating to the safe delivery of services and leadership of the practice."

"The practice is now providing a safe, caring and effective service. I am pleased to announce that the practice will come out of special measures and I congratulate them on the progress that they have made.”

Ruth Rankine, CQC's Deputy Chief Inspector of General Practice for the South of England, said:

“During our recent inspection, we found the practice had strived to made significant improvements in all areas. The action had been taken to identify, assess and manage risks to patients has reaped great benefits with a significant increase in patient satisfaction."

“It has taken a lot of hard work and strong commitment from all practice staff to deliver improved services which will have resulted in higher standards of care for their patients. There is still work to do but, the practice should be very proud of the work done to date.”


For further information, please contact John Scott, Regional Engagement Manager on 077898 75809.

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Last updated:
29 May 2017

Notes to editors

Under CQC’s new programme of inspections led by Professor Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.