You are here

Poplar GP practice rated Inadequate by CQC

6 April 2017
All Saints Practice
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission has rated a GP practice in Poplar, East London as Inadequate overall - it has now been placed into special measures.

All Saints Practice in Newby Place, Poplar, a location registered by the Hurley Group, was rated Inadequate for being safe, caring and well-led. It was rated Requires Improvement for being effective and responsive to people’s needs, following the inspection in November 2016.

CQC inspectors found that though there was a system in place for highlighting, monitoring and cascading patient safety alerts, in reality this was not being adhered to.

Patients said that the poor continuity of care made it difficult to feel involved in decisions about their care and treatment, as well as finding it difficult to make appointments.

The practice must now:

  • Review its implementation of the processes to ensure appropriate receipt, action and monitoring of patient safety alerts.
  • Ensure effective arrangements are implemented to assure the safe management of medicines.
  • Ensure significant events are investigated thoroughly and recorded in accordance with the practice’s significant event policy.
  • The practice should also ensure that written information is available to direct carers to various avenues of support that are available and that records are kept up to date.

Professor Ursula Gallagher, CQC's Deputy Chief Inspector of General Practice, said:

“We are placing All Saints Practice into special measures. Services placed in special measures will be inspected again within six months. If insufficient improvements have been made such that there remains a rating of inadequate, we will take action in line with our enforcement procedures. The service will be kept under review and if needed could be escalated to urgent enforcement action. Special measures will give people who use the service the reassurance that the care they get should improve."

“Whilst patients did tell us that they were treated with compassion, dignity and respect, they also said that the poor continuity of care made it difficult to feel involved in decisions about their care and treatment.”

You can read the report in full on our website.


For further information please contact Ray Cooling, Regional Engagement Manager (London), on 020 7448 9136 or call the press office on 020 7448 9401 during office hours. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.