You are here

Pier View House rated Outstanding by the Care Quality Commission

9 September 2016
  • Media

The Care Quality Commission (CQC) has rated the care provided by Pier View House rated as Outstanding overall, following an inspection in April 2016.

Inspectors rated Pier View House Outstanding for being caring and responsive and Good for being safe, effective and well-led.

A full report of the inspection has been published today at:

Pier View House is a residential unit providing accommodation and care to four young adults who attend St John's School and College, a special educational needs school.

Amanda Stride, Head of Adult Social Care (South Coast), said:

“Pier View House delivered an exceptional level of care and support to young adults who attend St John’s School and College.

“There was a real commitment to providing high quality care. This was delivered by staff who were passionate about the care they provided, while demonstrating excellent skills and knowledge. All staff should feel proud of making a very positive and meaningful difference to the lives of people living at Pier House

“People should always be cared for by services that are safe, effective, caring, responsive to their needs and well-led. Our inspectors’ full findings are detailed in our published report which demonstrates how excellent care can be achieved.”

The report highlights a number of areas of outstanding practice, including:

  • Learners at Pier View House were supported with exceptional care. Staff supported learners through the development of their skills from building confidence to promoting independence. The service strove to deliver consistent high-quality and well-led care. And learners were supported remain independent as possible.
  • The service co-ordinated and proactively planned with learners, relatives, other professional and authorities to provide person-centred care in an environment that met individual preferences. Transitional care had been planned thoroughly and complex emotional needs were met.
  • Staff were caring, compassionate and had a good approach to their work. Keyworkers were matched to learners by looking at their shared interests and how well they interacted with each other and how much they enjoyed each other’s company. They knew the learners well, their likes and dislikes and learners felt staff made a significant difference to their lives.
  • Staff had the training resources, knowledge and skills to understand and meet the challenges of supporting learners with diverse and complex needs. Through such training, staff were able to make a positive impact on well-being and were able to reduce learners anxiety and provide stability.
  • Learners enjoyed regular involvement in community activities. Staff also supported and organised activities according to the learners interests.
  • Staff worked in collaboration with the college to ensure that learners received consistent support that maximised the opportunities for learners to practice newly acquired skills.


For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574 or, for media enquiries, call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters).

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. For further information on the upcoming requirement for providers to prominently display their CQC ratings, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.