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Perran Bay Care Home in Cornwall is rated as Outstanding by the Care Quality Commission

18 May 2015
Perran Bay Care Home
  • Media

The Care Quality Commission has rated the quality of care provided by Cornwall Old People's Housing Society Limited at Perran Bay Care Home as Outstanding.

The care home at Perranporth provides accommodation for up to 42 people. It is one of the first care services in the South West to be judged as Outstanding under CQC’s new approach to inspection.

Inspectors found people were cared for by an established, motivated and well trained team of staff. A full report of the inspection has been published today.

Under CQC’s new programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well led. Since October, CQC has published ratings on more than 3,000 care homes.

During the unannounced inspection in December, CQC found the atmosphere in the home was warm, friendly and supportive, with staff who were able to spend time chatting and laughing with people.  People using the service were able to choose how they spend their time during the day, with a wide range of activities available led by the home’s group of volunteers.

Staff at all levels knew people well. They spoke warmly of the people they cared for and were readily able to explain people’s care needs and individual personalities.

Adrian Hughes, Deputy Chief Inspector for Adult Social Care in the South, said:

"It is a pleasure to acknowledge the outstanding care which is provided at Perran Bay and I congratulate the staff, volunteers and everybody involved. The registered manager has played a significant role in leading and directing the team.

"Clearly the provider, Cornwall Old People's Housing Society Limited, has got the basics right, with a well maintained, clean and tidy home, where an enthusiastic staff go out of their way to meet people's individual care needs.

"But what makes Perran Bay care home special is its extremely strong links to the local community. It is at the centre of the village, it is the largest local employer and the whole community interacts with it. In return Perran Bay offers work experience, apprenticeships, hosts community events, and supports local businesses. It is a credit to the whole community and a great example to care homes everywhere."


For media enquiries about the Care Quality Commission, please call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report on Perran Bay Care Home.

In October 2014, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them. For further information, please visit 'Making the 'Mum test' real'.

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. See further information on the requirement for providers to prominently display their CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.