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Pellon Care Centre rated Inadequate by the Care Quality Commission and placed in special measures

14 July 2017
Pellon Care Centre
  • Media,
  • Care homes with nursing

The Care Quality Commission (CQC) has told Pellon Care Centre, Halifax that they must make improvements to protect the safety and welfare of people they care for.

CQC carried out its most recent inspection in May. Inspectors found that the service was inadequate in all 5 domains - safety, responsiveness, well-led, effectiveness and caring.Overall the service has been rated as Inadequate.

The full report from the inspection can be found on our website.

Pellon Care Centre is divided up into three units and has a total of 100 places. Pellon Manor has 35 places and provides residential care for people living with dementia. Birkshall Mews has 30 places and provides nursing care for people living with dementia and Brackenbed View also has 35 places and provides nursing and intermediate care. At the time of the inspection there were 77 people using the service.

Some of the findings from the latest inspection included:

At the last inspection in November 2016 inspectors identified five breaches of regulation and issued warning notices in respect of two of these breaches. These were in relation to person centred care, dignity and respect, staffing, safe care and treatment and good governance.

The inspection team found variations in the quality of care within the home with an overall higher quality of care experienced on the Brackenbed View and Pellon Manor units. Additionally, staffing levels were not appropriate to meet the needs and maintain safety of people on both Birkshall Mews and Pellon Manor.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

“This service was last inspected in November 2016 when we reported various breaches and issued warning notices. I expected the service to use our inspection reports and warning notices to help address their problems and rectify them as a matter of urgency. It’s disappointing they have not."

“Inspectors found that staff had not received the training they needed and medicines management systems were not always safe. Additionally, not all staff were clear about what constituted abuse and individual risks to people were not clearly assessed - there was out of date and inaccurate information in care records."

“I am concerned about the quality of care a Pellon Care Centre. We found care was not planned with a person centred approach and that care records were inaccurate and out of date. Neither did people have access to appropriate and meaningful activities. Inspectors identified a lack of staff presence in lounge areas. This, unfortunately, is a continuing breach from an earlier inspection and represents very poor care."

“We also found that the standard of food was very poor. Meals were lacking in nutrition and I have concerns that people are not getting enough food and fluid. There was a lack of overview of food and fluid intake and inspectors reported a poor dining experience."

“People are entitled to services which provide safe, effective, compassionate and high quality care, consequently this service has been rated as inadequate and placed in special measures. We are working with local commissioners, including Calderdale Council, to ensure the safety of people using this service."

“We will continue to monitor this service and if not enough improvement is made we will not hesitate to use our enforcement powers."


For further information, please contact David Fryer, Regional Communications Manager - North, on 07754 438750.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
13 July 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.