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Patient care improves at Broadmoor says CQC

22 September 2017
Broadmoor Hospital
  • Media,
  • Mental health hospital services

There have been improvements to the care provided to patients at Broadmoor Hospital - the Care Quality Commission has found.

CQC inspected the high security psychiatric hospital in Berkshire in July 2017 after inspectors previously found breaches in the care provided at Broadmoor by West London Mental Health NHS Trust.

CQC had issued a Warning Notice requiring the trust to improve patient access to therapeutic activities especially for patients who were confined to their rooms at night. This notice has now been removed after inspectors found that the hospital had improved the amount of activities offered to patients each week. However, further work was needed to embed these changes and to ensure the levels of activities were correctly recorded.

The hospital had improved the recruitment strategy and this was resulting in additional staff being recruited. The focus was not only on recruitment but also looking at ways to improve retention rates for staff at the hospital.

Reported incidents relating to staff shortages had decreased since CQC’s previous inspection in November 2016. The proportion of shifts which had the appropriate number of nursing staff allocated had increased considerably.

Paul Lelliott, CQC’s Deputy Chief Inspector (Mental Health) said:

“Most patients we spoke with were positive about the support provided in the hospital and some told us that there had been an improvement in access to activities since our previous inspection in November 2016."

“The leadership team at Broadmoor and in the trust are committed to making further improvements and were closely monitoring the progress being made. They recognised the areas where further work was needed."

“While there had been considerable work undertaken to recruit additional nurses in the hospital, there were still significant vacancies. We recognise that it is challenging for the trust to recruit nurses to work at Broadmoor, but having permanent staff is important in delivering high quality care.”


For further information please contact Ray Cooling, Regional Engagement Manager (London), on 020 7448 9136 or call the press office on 020 7448 9401 during office hours. 

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Last updated:
21 September 2017

Notes to editors

West London Mental Health NHS Trust provides mental health services to a population of 700,000 people for local services and a wider population for specialist services. The trust supports adults, older people and children in the boroughs of Ealing, Hammersmith and Fulham and Hounslow. It also provides specialist community mental health services to children and young people in the London borough of Brent. 

The forensic mental health services provide a medium and low secure service to male patients from North West London. The male adolescent medium secure unit and women’s enhanced medium secure services have a national catchment area. 

The high secure services at Broadmoor, located in Berkshire, have a catchment of London and the south of England.

Whenever CQC inspects it will always ask the following five questions of every service:
  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Since 1 April, registered providers of health and social care services have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.