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Outstanding rating for Age Concern - Tower Hamlets

10 April 2017
Age Concern - Tower Hamlets
  • Media,
  • Care in your home and supported living

An inner London domiciliary care provider has been rated as Outstanding by the Care Quality Commission.

Age Concern - Tower Hamlets, was inspected by CQC in March 2017, when CQC rated the provider as Outstanding for being safe and well-led. It was rated Good for being effective, caring and responsive.

The inspection found:

  • The service was exceptionally well led and had excellent links with the local community and was actively involved in supporting volunteers. It was innovative in creating services for people to use and the impact of this was extremely positive. The registered manager is skilled and experienced. She continually looks for ways to improve the service and infects the whole staff team with her enthusiasm and commitment. She has forged active links with the local community. She uses these contacts to improve care and support for people using the service, and particular around dementia care.
  • The service was safe for people that used it and people said they always had the same carers that knew them well and understood their needs.
  • Staff were knowledgeable about safeguarding, and what to do if they had any concerns. The registered manager sits on the local safeguarding board, and makes sure that learning from the board is translated into practice. The management team use some innovative Apps to monitor care workers and handyman attendance at people’s homes to ensure their safety, and they were also able to monitor the tasks that were being carried out to support the people who used the service. This ensured that people were safe and that their individual needs were being met.
  • People who used the service and their relatives said their care workers had enough time to carry out all tasks and staff said they had sufficient time between calls.

Debbie Ivanova, CQC’s Deputy Chief Inspector of Adult Social Care, said:

“I am delighted that Age Concern - Tower Hamlets has achieved an Outstanding rating overall. What made this service so special was the whole organisation’s commitment to keeping people safe and to continually improve the care they received."

“This service supported people to express their views and be actively involved in making decisions about their care. It promoted the independence of the people who used it."

You can read the report in full on our website.


For further information please contact Ray Cooling, Regional Engagement Manager (London), on 020 7448 9136 or call the press office on 020 7448 9401 during office hours. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Age Concern - Tower Hamlets provides care and support to people in their own homes. At the time of our inspection, the service was caring for six people, and over 100 people were receiving care that was not a regulated activity. This was the first inspection for the service.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.