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Orpington’s Charterhouse surgery rated Inadequate

30 March 2017
Charterhouse Surgery
  • Media,
  • GP and GP out-of-hours services

A Bromley GP practice has been rated Inadequate overall by the Care Quality Commission.

Charterhouse Surgery in Sevenoaks Road, Orpington, was rated Inadequate for being safe, effective, responsive and well-led. It was rated Requires Improvement for being caring following the inspection in November 2016.

During the inspection at Charterhouse Surgery, which looks after some 8000 people in south east London, CQC inspectors found a number of areas where the practice must improve, including:

  • Ensure face to face basic life support training is provided for all staff.
  • Ensure records are maintained when checking the working status of a defibrillator.
  • Ensure that a fire, legionella, asbestos and health and safety risk assessment of the premises is undertaken.
  • Ensure the system in place for the monitoring of emergency medicines and vaccines stored in the refrigerators is safe and there is a system for monitoring of refrigerator temperatures.
  • Consider how patients would call for help from the patient toilet.
  • Ensure that regular appraisals are undertaken for all staff.

Professor Ursula Gallagher, CQC's Deputy Chief Inspector of General Practice, said:

"We are placing Charterhouse Surgery into special measures. Services placed in special measures will be inspected again within six months."

“The service will be kept under review and if needed could be escalated to urgent enforcement action. Where necessary, another inspection will be conducted within a further six months, and if there is not enough improvement we will move to close the service. Special measures will give people who use the service the reassurance that the care they get should improve."

“On a positive note we spoke with a number of patients during the inspection. Most patients said they were happy with the care they received and thought staff were approachable, committed and caring.”

Patients registered with the practices being placed into special measures should be aware that a package of support is offered by NHS England and the Royal College of GPs to ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made.

A full report of this inspection has been published on our website.


For further information please contact Ray Cooling, Regional Engagement Manager (London), on 020 7448 9136 or call the press office on 020 7448 9401 during office hours. 

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Last updated:
29 May 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.