You are here

Oldham GP Surgery rated inadequate and placed into special measures by CQC

Published:
11 August 2016
Service:
Greenbank Medical Practice
Categories:
  • Media,
  • GP and GP out-of-hours services

England’s Chief Inspector of General Practice has rated Greenbank Surgery as Inadequate and placed the practice into special measures following an inspection by the Care Quality Commission.

Under CQC’s programme of inspections, all of England’s GP practices are given a rating in five key areas, are they; safe, effective, caring, responsive and well led. Greenbank Surgery was rated as Inadequate for safe, effective, caring, and well-led, and Requires Improvement in responsive. The services provided by Greenbank Surgery have been rated as Inadequate overall.

Dr Janet Williamson, Deputy Chief Inspector of General Practice at CQC said:

“It’s unacceptable that people registered with Greenbank Surgery aren’t getting the high quality care which everyone is entitled to receive from their GP.

“We found there were no systems and processes in place to keep patients safe, for example appropriate recruitment checks on staff had not been undertaken before they started working at Greenbank.

“We were also very concerned that not all staff, including GP partners, were clear about the reporting and sharing of incidents, near misses or concerns. This meant that Greenbank Surgery wasn’t taking the opportunity to learn from mistakes so the service was not continuously improving.

“I do not believe that the practice is likely to resolve its challenges without external support. This is why we are placing the practice into special measures.” 

A full report of this inspection has been published today.

Some of the areas where CQC have told Greenbank Surgery they must improve are:

  • Ensuring patients are always treated with dignity and respect.
  • Actively seek the view of patients about the quality of the care and treatment that they receive.
  • Ensure people are aware of how to complain about the service, and make sure they learn from any complaints that are submitted.
  • The provider must ensure all staff have received appropriate clinical and mandatory training. A record must be kept of this training and it must be monitored.

The service will be kept under review and if needed could be escalated to urgent enforcement action. Where necessary, another inspection will be conducted within a further six months, and if there is not enough improvement we will move to close the service by adopting our proposal to remove this location or cancel the provider’s registration.

Patients registered with the practices being placed into special measures should be aware that a package of support is offered by NHS England and the Royal College of GPs to ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made.

Ends

For further information please contact CQC Regional Communications Officer Kerri James on 07464 92 9966 or kerri.james@cqc.org.uk.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


CQC has published a full report about Greenbank Surgery.


Patients registered with practices which are placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made. This does not mean that these practices will close.


To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students), People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).


Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the display of CQC ratings.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.