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Nottinghamshire GP surgery is rated as Outstanding by the Care Quality Commission

17 September 2015
Roundwood Surgery
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission (CQC) has found the quality of care provided by Roundwood Surgery in Mansfield, to be Outstanding following an inspection carried out in March 2015.

Roundwood Surgery provides primary medical care services to approximately 13,450 patients in Mansfield. In addition the practice has a branch surgery in Forest Town in Mansfield. Patients registered at the practice are offered the choice of which branch they attend and all practice staff rotate between the two branches.

Inspectors found that the practice was providing a safe, caring, effective, responsive and well-led service that meets the needs of the population it serves.

A full report of the inspection has now been published today.

Under CQC’s new programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The report on Roundwood Surgery highlights a number of areas of outstanding practice, including:

  • The practice was the only practice in the area to offer a service for homeless people and treated these patients in an environment where they felt comfortable by visiting a local church at lunchtimes offering a range of nursing services and opportunistic immunisation against flu.
  • The practice had introduced a minor injuries walk-in clinic in response to a review of information about A&E attendances to provide a local service to all patients in the locality and prevent them having to travel and wait for treatment. This had resulted in a reduction in A&E attendances by practice patients of 100 over 12 months.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“It is clear that Roundwood Surgery is providing an effective, responsive and well led service which is a real asset to the people living in this part of Nottinghamshire.

“Feedback from patients and clinical teams was excellent and staff went above and beyond their level of duty to care for patients. We were particularly impressed by the management of the practice. It had a clear vision of quality and patient care was its top priority. Staff felt supported by management and the practice commitment to learning and development was evident throughout the inspection.

“The practice was rated as outstanding for the care of older people. All patients over 75 had a named GP for continuity of care and the practice invited these patients in to review whether a care plan was needed.

“All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”


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For media enquiries about the Care Quality Commission, please call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here (please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report on on Roundwood Surgery.

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.  Further information on the requirement for providers to prominently display their CQC ratings.

In July 2015 CQC launched a new online toolkit for GPs, featuring examples of outstanding practice that inspectors have found in GP surgeries across England. The toolkit, at, intends to provide real-world, illustrative examples of high quality general practice that other providers can refer to.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.