You are here

Nottinghamshire GP surgery is rated as Outstanding by the Care Quality Commission.

Published:
22 October 2015
Service:
The Calverton Practice
Categories:
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission has found the quality of care provided by The Calverton Practice, Nottinghamshire to be Outstanding following an inspection carried out in January.

Inspectors found that the practice was providing an innovative, caring, effective, responsive and well-led service that meets the needs of the population it serves.

A full report of the inspection has now been published.

Under CQC’s new programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The report on The Calverton Practice highlights a number of areas of outstanding practice, including:   

  • The practice ran a tier 4 anticoagulant service overseen by the practice pharmacist which including providing services to all housebound patients by appropriately trained Heath Care assistants. This service was not routinely available in other practices within the CCG area.
  • The practice employed a practice pharmacist who was also trained as an independent prescriber. The pharmacist offered clinics which were tailored to meet the needs of patients with complex conditions. This service was available to all registered patients. The practice was able to demonstrate very effective prescribing rates in terms of hypnotic usage, anti-inflammatory medication and antibiotic prescribing compared to the national average as a result of continuous quality improvement.
  • The practice ran a morning walk in service for minor illness led by appropriately trained practice nurses. The practice was able to demonstrate lower accident and emergency (A&E) attendance rates than the average for the locality.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“The practice vision and values included having an open culture and offering a friendly, caring good quality service that was accessible to all patients and met their healthcare needs”.

“Feedback from patients and clinical teams was excellent and staff went above and beyond their level of duty to care for patients. The practice also had a positive working atmosphere and was committed to continuing to improve services for its patients”.

“The practice had a highly motivated and committed staff team to enable them to deliver well-led services. All staff we spoke with said they were proud of the organisation as a place to work. There was a very open, positive and supportive culture. This was evident by the response to incidents, significant events and complaints”.

All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”

Ends

For further information, please contact Jade Quittenton, Regional Engagement Officer on 0191 2333649

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


CQC has published a full report on The Calverton Practice.
 

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.  Further information on the requirement for providers to prominently display their CQC ratings.


In July 2015 CQC launched a new online toolkit for GPs, featuring examples of outstanding practice that inspectors have found in GP surgeries across England. The toolkit, at www.cqc.org.uk/outstandingprimarycare, intends to provide real-world, illustrative examples of high quality general practice that other providers can refer to.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.