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Nottinghamshire GP practice is rated as Outstanding by the Care Quality Commission

4 October 2016
Orchard Medical Practice
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission has found the quality of care provided by Orchard Medical Practice, in Mansfield, Nottingham, to be Outstanding following an inspection in August.

Inspectors found the practice was providing a safe, effective, caring, responsive and well-led service that meets the needs of the population it serves.

Orchard Medical Practice provides primary medical services to approximately 18,500 patients in Mansfield, Nottingham.

A full report of the inspection has now been published.

Under CQC’s programme of inspections, all England’s GP practices are given a rating according to whether they are safe, effective, caring, responsive and well led.

The report on Orchard Medical Practice, highlights a number of areas of outstanding practice, including:

  • The practice had produced a video, that was played in a waiting area, to encourage patients who felt lonely and isolated to join the Patient Participation Group (PPG) or walking group. The practice had been given feedback on the walking group from people who said their fitness levels had improved as a result of it.
  • The service was passionate about helping people and had a taxi fund which enabled patients to get to the surgery and hospital when they were unable to pay for their own travel.
  • Appointments for mental health reviews were offered on Saturday mornings for patients to attend when the surgery was quieter and less threatening.
  • Sit and wait’ appointments were also available for those patients of no fixed abode and those patients with mental health issues.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“It is clear Orchard Medical Practice, is providing an exemplary service which is a real asset to the people living in this part of Nottinghamshire.

“We found that staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses, and all opportunities for learning from internal and external incidents were maximised. The practice worked closely with other organisations and with the local community in planning how services were provided to ensure they met patients’ needs.

“The practice manager telephoned anyone who gave feedback positive or negative to the practice to thank them personally and to let them know how appreciated it was

“Inspectors saw that staff were motivated and inspired to offer kind and compassionate care and worked to overcome obstacles to achieve this and feedback from patients was consistently positive. Staff were committed to going the extra mile for their patients.

“All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”


For further information, please contact Regional Engagement Manager, Louise Grifferty, on 07717 422917.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Providers must display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.