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Nottinghamshire GP practice is placed into Special Measures by the Care Quality Commission

16 July 2015
Kirkby Community Primary Care Centre
  • Media

England’s Chief Inspector of General Practice has placed a Nottinghamshire GP practice into special measures following an inspection by the Care Quality Commission.

The CQC has found the quality of care at Kirkby Community Primary Care Centre in Kirkby, Nottingham, to be Inadequate following an inspection carried out in May 2015. A full report of the inspection has been published today.

Kirkby Community Primary Care Centre is situated in the premises of the Ashfield Health Village in Kirkby. It encompasses ten consulting and treatment rooms and has approximately 5,700 patients registered.

Under CQC’s new programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led. The practice was rated Requires Improvement regarding whether services were caring and Inadequate regarding whether services were responsive, safe, effective and well-led. This resulted in an overall rating of Inadequate.

The report on Kirkby Community Primary Care Centre highlights a number of areas where improvements are needed, these include:

  • A robust system must be in place to record, investigate and disseminate learning from significant events.
  • Assessment and care that is offered to patients must be recorded and should reflect recognised national guidance.
  • Management must provide all staff at the practice with appraisals and the regular opportunity to explore individual training needs relevant to their roles.
  • The practice must actively seek the views of patients and those acting on their behalf about how the care and treatment provided meets their needs in order to assess and monitor the quality of the service.
  • All equipment used in the practice must be tested to ensure it is safe and fit for purpose.

CQC has been working closely with NHS England and NHS Mansfield & Ashfield Clinical Commissioning Group to support the practice whilst it addresses the issues identified by the inspection.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“It is important that the people who are registered with this practice can rely on getting the high quality care which everyone is entitled to receive from their GP.

“We know that the practice has acknowledged the areas where action must be taken. We have found significant areas of concern, which is why we are placing the service into special measures - so opening the way to support from NHS England among others.

“We will continue to monitor this service and we will inspect again in six months to check whether improvements have been made. I am hopeful that the service will do what is required for the sake of its patients, but if we find that the service remains inadequate, we will consider taking further action.”


For media enquiries, call Regional Engagement Officer, Helen Gildersleeve on 0191 233 3379. Alternatively, the CQC press office is available on 020 7448 9401 during office hours or out of hours on 07789 876508. For general enquiries, call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report about Kirkby Community Primary Care Centre.

Patients registered with practices which are placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made. This does not mean that these practices will close.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students), People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the display of CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.