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Nottinghamshire care home rated Outstanding by the Care Quality Commission

7 December 2017
Forest Hill
  • Media,
  • Care homes with nursing

The Care Quality Commission has found the quality of care provided by Forest Hill in Worksop, Nottinghamshire to be Outstanding following an inspection in August.

Forest Hill provides personal and nursing care for up to 53 people. People are accommodated in two separate units within one building. The Portland Suite provides personal and nursing care for up to 21 adults with mental health needs. The Memory Lane community provides personal and nursing care for up to 32 older people living with dementia.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care.

A full inspection report has been published on our website.

Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Forest Hill is rated Outstanding for being responsive and caring, and Good for being safe, effective and well-led.

Rob Assall-Marsden, CQC’s Head of Inspection for Adult Social Care in the central region, said:

“Our inspection team was really impressed by the level of care and support offered to people at Forest Hill, which we found gave them an enhanced sense of quality of life and well-being."

“We saw many examples of positive and caring interactions between people and staff. Staff went out of their way to make people feel that they mattered, and that they got the support they needed to maintain control of their lives. People were able to express their views openly and staff listened to what they said and took action to ensure their decisions were acted on."

“People mattered and were at the heart of the service. Staff spoke about people with warmth and affection and demonstrated this through their actions."

“Staff looked for creative ways to support people's lifestyle choices and maintain interests which were important to them. The service was well-maintained, and designed with people's needs in mind. The environment was decorated to make it more accessible for people with dementia and visual impairments."

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”

Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements."

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”


For further information, please contact Regional Engagement Officer, Helen Gildersleeve, on 0191 233 3379.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
7 December 2017

Notes to editors

There are four ratings that CQC can give to health and social care services: outstanding, good, requires improvement and inadequate.

  • Outstanding - the service is performing exceptionally well.
  • Good - the service is performing well and meeting expectations.
  • Requires improvement - the service isn't performing as well as it should and CQC have told the service how it must improve.
  • Inadequate - the service is performing badly and CQC have taken action against the person or organisation that runs it.

Providers are required by law to display their ratings on their premises and on their website so the public can see them quickly and easily. This should be done within 21 days of the publication of their inspection report.

CQC published a comprehensive ‘state of care’ report about adult social care services from 2014 to 2017 which can be viewed on our website.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.